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failed to connect #95918

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pprlala opened this issue Jul 5, 2023 · 21 comments
Closed

failed to connect #95918

pprlala opened this issue Jul 5, 2023 · 21 comments

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@pprlala
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pprlala commented Jul 5, 2023

Feedback

I can reach the Fully Admin Remote on my browser and login with the password but cannot connect via the integration

I tried to copy and paste the IP with

  1. http://192.xxx.x.xx/
    2)192.xxx.x.xx:2323
    3)192.xxx.x.xx

but none of them work.

My device is a Fire tablet
Screenshot 2023-07-04 21 50 53

URL

https://www.home-assistant.io/integrations/fully_kiosk/

Version

2023.6.3

Additional information

No response

@home-assistant
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home-assistant bot commented Jul 5, 2023

Hey there @cgarwood, mind taking a look at this feedback as it has been labeled with an integration (fully_kiosk) you are listed as a code owner for? Thanks!

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Code owners of fully_kiosk can trigger bot actions by commenting:

  • @home-assistant close Closes the feedback.
  • @home-assistant rename Awesome new title Renames the feedback.
  • @home-assistant reopen Reopen the feedback.
  • @home-assistant unassign fully_kiosk Removes the current integration label and assignees on the feedback, add the integration domain after the command.

@cgarwood cgarwood transferred this issue from home-assistant/home-assistant.io Jul 5, 2023
@cgarwood
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cgarwood commented Jul 5, 2023

Do you get any warnings or errors in the log when you try to add the integration? Method 3 from your post (just the IP address, 192.168.12.34 for example) is the correct way to enter the address.

@pprlala
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pprlala commented Jul 5, 2023 via email

@jancolle
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jancolle commented Jul 6, 2023

Same for me. I can log in via webbrowser to fully kiosk, but cannot connect in home assistant integration.
I'm using just the IP address and the password.
Home assistant 2023.6.3

@NightShaman
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Same, I have always had the issue with the integrated one. The one that was on HACS always worked, but that has been recently archived.

@nimitiz86
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nimitiz86 commented Jul 10, 2023

I had the same issue.
But with
Host: 192.xxx.x.x
pass: xxx

Worked.

I had problem with: http://192.xxx.x.x:xxxx or http://192.xxx.x.x

@jancolle
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I solved it by upgrading fully kiosk to new version.

@Svalegaard
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I'm having the same issue - can't connect using IP and password.
Error message: Failed to connect
Not using http ect - just basic IP and password.

@maxyge
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maxyge commented Jul 17, 2023

I have the same errore on a Fire Tablet 8'
It works perfectly on a Huawei tablet in the same network and configured in the same way.

@eeFLis
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eeFLis commented Jul 19, 2023

same here

@maxyge
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maxyge commented Jul 20, 2023

With the Fire tablet, in the end,
I solved the issue by downloading the latest version of the apk from here:
https://www.fully-kiosk.com/en/
This version v1.51 is not automatically downloaded from the Play Store.

@Svalegaard
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I solved mine with some input from @maxyge - it was the tablet which was the culprit and not the Fully Kiosk integration.
I restarted the tablet some times and let it sit. After some time it worked flawlessly.

@eeFLis
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eeFLis commented Jul 26, 2023

Solved on my galaxy tab with fully kiosk version 1.51. I have only used the IP as host address.

@pprlala
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pprlala commented Jul 31, 2023 via email

@Nismonx
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Nismonx commented Aug 20, 2023

I have tested on versions;
-1.52-play ( old acer tablet with android 7 )
-1.49.1 ( old fire tablet Android 5.1.1)

Was having the same issue until logging the following way;

Host: 192.xxx.x.x
pass: xxx

( without the 'http://' and the port number ':2323' )

I have full paid version of Kiosk and never tried with the free version.

Hope this helps ¯_(ツ)_/¯

@JornBovee
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JornBovee commented Aug 22, 2023

Same problem here. Can't connect with the HA integration.

Edit: seems the problem is that my home assistant device is on a different ip range. The tablet is 192.168.0.8 and HA is on 192.168.1.3.

@jevans10
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same issue here. on version 1.52 with an amazon fire tablet

@JornBovee

This comment was marked as off-topic.

@kurtislanderson
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I had this issue before I realized my tablet had an outdated version of Fully Kiosk. If you upgrade Fully, verify remote password and network config you shouldn't have an issue.

@yaazone
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yaazone commented Oct 29, 2023

I have the same problem; but only with the core integration. Wanted to migrate from the FKB customer integration to the core. Here a source I found in which the migration path is described:
cgarwood/homeassistant-fullykiosk#118

When I am in homeassistant.local:8123/config/integrations/dashboard and would like to add my galaxy tablet a popover asks: Do you want to set up Galaxy Tab S7 FE? On the popover only one field asking for the mandatory password. I have entered the Remote admin password. Clicked OK. Error message: "Failed to connect"

  • no entry in home assistant log
  • in chrome F12 the following is returned:
    {
    "type": "form",
    "flow_id": ".............",
    "handler": "fully_kiosk",
    "step_id": "discovery_confirm",
    "data_schema": [
    {
    "type": "string",
    "name": "password",
    "required": true
    }
    ],
    "errors": {
    "base": "cannot_connect"
    }
    ................
    }

I did the following:

  1. I can access the page http://192.xyz.xy.xy:2323 with the remote admin password (for testing I removed all special characters from the password)
  2. I updated the fully kiosk app onn the galaxy tab directly via the page https://www.fully-kiosk.com/en/
  3. removed the working fully kiosk browser custom integration from home assistant
  4. I checked the firewall rules and did ping tests

In the end I gave up and restored the FKB custom integration from the backup. Now its working again.

@cgarwood
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I'm going to go ahead and close this as it seems there's a few different issues at play and most of them seem to have been resolved now. If you're still having difficulty please open a new issue and verify you're running the latest version of Fully with Remote Administration enabled.

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