CONTENT: Additional copy for hood.ie/get-help

[jennwrites]

Part of hoodiehq/hood.ie#234

Starter Issue

We would like to take the opportunity to invite someone who did not yet contribute to Hoodie to work on this issue. Follow @YourFirstPR on Twitter for more of these issues across many open source projects ☺️

---

✏️ The Task

In preparation for the Camp Release we are trying to update the hood.ie site. This specific writing task involves adding content to the Hoodie “get help” page to flesh out the ways folks can get assistance or encouragement as they run into blockers or issues when contributing to the project.

• Claim this issue (@rubymorillo)
• Contact @gr2m or @janl and conduct a brief interview for context and process pointers.
• Submit to @renrutnnej @Charlotteis or @janl for review (Google docs probably work best for this sort of thing)
• You are done 👏 comment below that your content is ready for review 🎉

Ping us in the Hoodie Chat or on Twitter if you have any questions :)

[rubymorillo]

Hey team, I'd like to claim this issue!

[jennwrites]

It's all yours @rubymorillo! Please let me know if you need any help to get started, or if you get stuck! ☺️

[rubymorillo]

Thanks @renrutnnej!

[rubymorillo]

Hey all,

@gr2m and I jumped on a call and discussed what to add and remove from the Get Help page to reflect Hoodie's community focus. Here's an overview of what was discussed:

• Remove the "For Any Question You May Have" and "Learn How to Get Started" sections.
• Expand on the "Do You Want to Contribute to Hoodie?" section to include:
  1. What should I do if I am blocked (not exact title)? Direct people to the Slack community and call out which channels they can direct their questions to.
  2. Encouragement: this part, I'll have to connect with @renrutnnej to see what this could potentially look like.
• Include a question on how to report harassment/code of conduct violation. We'll inform folks of where they can direct their questions to (basically reiterating the first graf of the CoC) and also link out to the full CoC.

I should have a draft in for review within a week!

[rubymorillo]

Pinging @renrutnnej! Want to take a look at the proposed Get Help updates for review?

Notes from my convo with @gr2m and what the proposed changes were are provided in the comment above for background. Thanks!

[jennwrites]

I just reviewed the Google doc and I think it looks perfect @rubymorillo. Thank you so much 🙌

I see the notes on encouragement above and I'm curious if you still needed direction on that since it seems somewhat vague to me here. ☺️

[gr2m]

added a few minor notes. I think it’s great, thanks Stephanie!

[rubymorillo]

Awesome @gr2m I updated that language!

@renrutnnej re: encouragement language; yes, I definitely need help with direction. Any tips?

[janl]

Remove the "For Any Question You May Have" and "Learn How to Get Started" sections.

I’m curious about the reasoning for this?

I imagine /get-help to be a place not only for people who want to work on Hoodie, but mainly for people who are using Hoodie and need help.

[janl]

To clarify: I understand that we are shaping things to focus more on the camp release, which focusses on contributors, but I think we should have something for end-users under that URL.

[rubymorillo]

Perhaps @gr2m could better answer those questions, @janl? ^^^

[gr2m]

yeah that was me :) The FAQ is not helpful it might rather confuse at the moment, as the most new people will look into the new Hoodie. The Report a bug link eventually links to FAQ, too, and list of known bugs is also confusing.

Maybe we can add a section back in for Hoodie users, but only tell in there that we are working on a new version, that documentation might be outdated and that the best way is to come to the chat, something like that?

[rubymorillo]

@gr2m @janl I added a "Have questions about using Hoodie?" section for end users. Let me know what you both think!

[gr2m]

We can put the "Have questions about using Hoodie?" first I’d say, it’s very short anyway. But this is good to publish for me either way :) Thanks @rubymorillo

[rubymorillo]

@janl done, move it up top!
@renrutnnej it's ready to go live!

[gr2m]

done via hoodiehq/hood.ie#265 👏