SUPPORT.md

Support resources

Do you like to get in touch with us? No problem. Here is a list of common questions and where to find good answers.

What is i-doit?

i-doit ("I document IT") is a fully-featured Web application for CMDB (Configuration Management Databases), IT asset management (ITAM) and IT documentation. i-doit is maintained by the company synetics GmbH, located in Düsseldorf/Germany.

What is the difference between i-doit v1 and v2?

v1 is the stable branch of i-doit while v2 will be in public beta soon.

What is the difference between i-doit and open?

i-doit comes in two editions:

• i-doit open is the community edition which is free and open source software.
• i-doit is the commercial edition with enterprise features. See the differences in the feature comparison.

I found a bug in i-doit. Who will resolve it?

Raise a new issue in our help center.

I found a typo or misleading information in the docs. Who will fix it?

Help us to make the docs a better place.

I did not find what I am looking for in the docs. Who will answer my question?

Raise a new issue in the GitHub repository.

Where can I discuss my experience with i-doit?

Share your thoughts with the i-doit community.

How do I install and maintain i-doit v2?

Read our administrator guide.

How do I configure i-doit v2 and use it in my daily work?

Read our user guide.

Is there a reference of the i-doit v2 API?

Yes, read the API reference.

How can I extend i-doit?

Both versions v1 and v2 can be extended by add-ons. For v1 add-ons refer to the knowledge base. And for v2 add-ons refer to the docs.

How can I develop my own i-doit v2 add-on?

Become a developing partner (for free!) and read our developer guide lines.

Where can I get consulting for/training for my documentation project?

We have a growing list of partners who will support you with in-house consulting and trainings.

How can I test i-doit v1?

Test i-doit v1 30 days for free or explore our demo environment.

Where can I get commercial support for i-doit?

You can get commercial support for i-doit either directly from synetics or from one of our partners.

What are the plans for i-doit and its add-ons?

See a full list of plans which suits your needs. Most of our software products are either for free or subscription based.

Where can I download release packages and license keys?

Download release packages of i-doit/its add-ons and needed license keys from our customer portal.

Where can I find i-doit-related tutorials and webinar recordings?

All recordings are available on our YouTube channel.