| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2024-10-30 |
support, help |
watsonx-code-assistant |
{{site.data.keyword.attribute-definition-list}}
{: #help_support}
If you experience an issue or have questions when you use {{site.data.keyword.wca_short}}, try the following resources before you contact Support. {: shortdesc}
-
Review the FAQs in the product documentation.
-
Check the status of the {{site.data.keyword.Bluemix_notm}} platform at the Status page{: external}.
-
Go to Stack Overflow{: external} to understand if other users encountered the same issue. Tag your question with
ibm-cloudand<service_keyword>so the {{site.data.keyword.Bluemix_notm}} development teams can sort and assess.
If the issue persists, you can open a support case or find information about case severities and response times at Working with support cases{: external} or Escalating support cases{: external}.
{: #gettinghelp}
If you have urgent problems or questions about {{site.data.keyword.wca_short}}, you can go directly to the {{site.data.keyword.Bluemix}} Support page to review featured FAQs, view cloud status, or post questions on Stack Overflow. {: shortdesc}
-
Check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources at the Status page{: external}.
-
Review Stack Overflow{: external} to understand if other users encountered the same problem. Tag your question with
ibm-cloudand<service_keyword>so the {{site.data.keyword.Bluemix_notm}} development teams can sort and investigate.