diff --git a/de/docs/configuration/resource-center.md b/de/docs/configuration/resource-center.md index 427f063..69a33f6 100644 --- a/de/docs/configuration/resource-center.md +++ b/de/docs/configuration/resource-center.md @@ -50,17 +50,22 @@ Ressourcengruppe erstellen kann. Über den Container legt man die Sichtbarkeit dieser Gruppe fest. Automatisch dient dieser, als Filter für die Benutzerauswahl. Die Benutzerauswahl legt fest, welche Benutzer einen Status setzen dürfen. Die Unterteilung zwischen -Manager und Users legt fest, an wen eine Erinnerungsmail bei fehlendem Status verschickt wird. Eine Eskalation wird -ausgelöst, sollte auch nach dem Versand der Erinnerungsmail kein Status gesetzt werden. Die Eskalation geht an alle User -und Manager. - -| Feld | Erforderlich | Beschreibung | -|--------------|---------------------------|-------------------------------------------------------------------------------------------------------------------------------| -| Container | :fontawesome-solid-xmark: | Über den Container legt man die Sichtbarkeit dieser Gruppe fest. Automatisch dient dieser, als Filter für die Benutzerauswahl | -| Name | :fontawesome-solid-xmark: | Name der Ressourcengruppe | -| Beschreibung | | Beschreibung der Ressourcengruppe | -| Benutzer | :fontawesome-solid-xmark: | Benutzer die eine Erinnerungs- und Eskalationsmail bekommen | -| Manager | :fontawesome-solid-xmark: | Benutzer die eine Eskalationsmail bekommen | +Region Manager, +Manager und Users legt fest, an wen eine Erinnerungsmail, Statusmail, Eskalationsmail oder kumulierte Statusmail +verschickt wird. Eine Eskalation wird +ausgelöst, sollte auch nach dem Versand der Erinnerungsmail kein Status gesetzt werden. Die Erinnerungsmail geht an alle +User +und Manager, Eskalationsmail beziehungsweise Statusmail geht nur an Manager. Eine kumulierte Statusmail wird an die +Region Manager verschickt. + +| Feld | Erforderlich | Beschreibung | +|----------------|---------------------------|-------------------------------------------------------------------------------------------------------------------------------| +| Container | :fontawesome-solid-xmark: | Über den Container legt man die Sichtbarkeit dieser Gruppe fest. Automatisch dient dieser, als Filter für die Benutzerauswahl | +| Name | :fontawesome-solid-xmark: | Name der Ressourcengruppe | +| Beschreibung | | Beschreibung der Ressourcengruppe | +| Benutzer | :fontawesome-solid-xmark: | Benutzer die eine Erinnerungsmail bekommen | +| Manager | :fontawesome-solid-xmark: | Benutzer die eine Eskalationsmail und Statusmail bekommen | +| Region Manager | :fontawesome-solid-xmark: | Benutzer die eine kumulierte Statusmail bekommen | #### Erinnerungsmail @@ -70,6 +75,14 @@ und Manager. ![Eskalationsmail](/images/scm/scm_escalation_mail.png) +#### Statusmail + +![Statusmail](/images/scm/scm_status_mail.png) + +#### Kumulierte Statusmail + +![Statusmail](/images/scm/scm_cumulative_report_mail.png) + Alle E-Mails werden in der Datenbank protokolliert und sind über den Menüpunkt „Notifications“ einsehbar. Die Ressourcen-Namen in der E-Mail mit der openITCOCKPIT Weboberfläche verlinkt. diff --git a/de/docs/images/scm/scm_cumulative_report_mail.png b/de/docs/images/scm/scm_cumulative_report_mail.png new file mode 100644 index 0000000..735e292 Binary files /dev/null and b/de/docs/images/scm/scm_cumulative_report_mail.png differ diff --git a/de/docs/images/scm/scm_resourcegroup_summary_details_1.png b/de/docs/images/scm/scm_resourcegroup_summary_details_1.png index 7587f37..e7d9020 100644 Binary files a/de/docs/images/scm/scm_resourcegroup_summary_details_1.png and b/de/docs/images/scm/scm_resourcegroup_summary_details_1.png differ diff --git a/de/docs/images/scm/scm_resourcegroup_summary_details_2.png b/de/docs/images/scm/scm_resourcegroup_summary_details_2.png index 7e2a016..61aca9b 100644 Binary files a/de/docs/images/scm/scm_resourcegroup_summary_details_2.png and b/de/docs/images/scm/scm_resourcegroup_summary_details_2.png differ diff --git a/de/docs/images/scm/scm_resourcegroups_list.png b/de/docs/images/scm/scm_resourcegroups_list.png index 542f6c8..c3834a0 100644 Binary files a/de/docs/images/scm/scm_resourcegroups_list.png and b/de/docs/images/scm/scm_resourcegroups_list.png differ diff --git a/de/docs/images/scm/scm_status_mail.png b/de/docs/images/scm/scm_status_mail.png new file mode 100644 index 0000000..6e1cb85 Binary files /dev/null and b/de/docs/images/scm/scm_status_mail.png differ diff --git a/en/docs/configuration/resource-center.md b/en/docs/configuration/resource-center.md index 939efdc..27632db 100644 --- a/en/docs/configuration/resource-center.md +++ b/en/docs/configuration/resource-center.md @@ -44,18 +44,17 @@ By clicking on a specific resource group, a detailed view is displayed. By clicking the + New button, the area where you can create a new resource group opens. -The container determines the visibility of this group. Automatically, this serves as a filter for user selection. The -user selection determines which users are allowed to set a status. The division between managers and users determines -who receives a reminder email in case of missing status. An escalation is triggered if no status is set even after the -reminder email is sent. The escalation goes to all users and managers. - -| Field | Required | Description | -|-------------|---------------------------|------------------------------------------------------------------------------------------------------------------| -| Container | :fontawesome-solid-xmark: | The container determines the visibility of this group. Automatically, this serves as a filter for user selection | -| Name | :fontawesome-solid-xmark: | Name of the resource group | -| Description | | Description of the resource group | -| Users | :fontawesome-solid-xmark: | Users who receive a reminder and escalation email | -| Managers | :fontawesome-solid-xmark: | Users who receive an escalation email | +The container determines the visibility of this group. Automatically, this serves as a filter for user selection. The user selection determines which users are allowed to set a status. The division between Region Manager, Manager, and Users determines who receives a reminder email, status email, escalation email, or cumulative status email. +An escalation is triggered if no status is set even after the reminder email is sent. The reminder email goes to all users and managers. The escalation email or status email goes only to managers. The cumulative status email is sent to the Region Manager. + +| Field | Required | Description | +|----------------|---------------------------|------------------------------------------------------------------------------------------------------------------| +| Container | :fontawesome-solid-xmark: | The container determines the visibility of this group. Automatically, this serves as a filter for user selection | +| Name | :fontawesome-solid-xmark: | Name of the resource group | +| Description | | Description of the resource group | +| Users | :fontawesome-solid-xmark: | Users who receive a reminder and escalation email | +| Managers | :fontawesome-solid-xmark: | Users who receive an escalation email | +| Region Manager | :fontawesome-solid-xmark: | Users who receive a cumulative status email | #### Reminder Email @@ -65,6 +64,15 @@ reminder email is sent. The escalation goes to all users and managers. ![Escalation Email](/images/scm/scm_escalation_mail.png) +#### Status Email + +![Status Email](/images/scm/scm_status_mail.png) + +#### Cumulative Status Email + +![Cumulative Status Email](/images/scm/scm_cumulative_report_mail.png) + + All emails are logged in the database and can be viewed via the "Notifications" menu item. The resource names in the email are linked to the openITCOCKPIT web interface.