No registration key sent after donation for Cyberduck #15507
Replies: 3 comments 3 replies
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You can always lookup your registration key at https://cyberduck.io/help#recover to receive it with the email address registered. If you mistyped your email when registering, contact us at support@cyberduck.io. |
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Good morning dkocher, and thank you for responding. As I mentioned in my post above, I tried both of those options. My address was not registered, as stated by the recovery search response. I tried 2 different emails, both using links on Cyberduck web pages. I've attached the mail server responses below. (and why was my associated "issue" deleted?)
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The response from our mail server indicates you are sending email using a |
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This is not a bug and therefore your issue was deleted. This ticket system is to report bugs and feature requests. |
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Hi David.
I have no idea what any of that means. I make jewelry & sell it on my website. I use cyberduck to upload pictures because the company that hosts my website says it's good. I'm not technical, nor has my email address ever been denied anywhere else. I simply want a registration key or my donation back. That is why I'm here.
…On Jan 4, 2024, 11:01 AM, at 11:01 AM, David Kocher ***@***.***> wrote:
The response from our mail server indicates you are sending email using
a `From` email header that does not match the domain name of the
outgoing SMTP server registered in DNS to allow sending email with this
sender domain. Yiou wil lfind further explanation in the link of the
email response. Please check your mail server settings.
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Reply to this email directly or view it on GitHub:
#15507 (reply in thread)
You are receiving this because you authored the thread.
Message ID:
***@***.***>
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I understand. Thank you.
…On Jan 4, 2024, 11:01 AM, at 11:01 AM, David Kocher ***@***.***> wrote:
This is not a bug and therefore your issue was deleted. This ticket
system is to report bugs and feature requests.
--
Reply to this email directly or view it on GitHub:
#15507 (reply in thread)
You are receiving this because you authored the thread.
Message ID:
***@***.***>
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I finally had a few dollars to put toward this app, as I plan on using it quite often this year. I made my donation on the page that is generated from the Cyberduck app when you close it. I've received a PayPal receipt, however I never got the email from Cyberduck with the key. I went to their help area, and looked up my email, and it has not been registered. I then tried emailing them, 1st from the address on the PayPal receipt, and then from a link on their webpage. Both were returned as no such address found. Does anyone have any idea on how to get in touch with these people? Or should I go through the whole mess with PayPal to get my $$ back? Thank you.
I should note that I emailed them thinking that maybe I had mis-typed my email address. I wasn't terribly concerned until my emails were returned as undeliverable, no such address. I am confident that this is a legit app, but I'd really like to communicate with someone to get this straightened out.
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