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cwslack-firmalerts.php
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cwslack-firmalerts.php
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<?php
/*
CWSlack-SlashCommands
Copyright (C) 2018 jundis
This program is free software: you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation, either version 3 of the License, or
(at your option) any later version.
This program is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
//Receive connector for Connectwise Callbacks
ini_set('display_errors', 1); //Display errors in case something occurs
header('Content-Type: application/json'); //Set the header to return JSON, required by Slack
require_once 'config.php'; //Require the config file.
require_once 'functions.php';
//Dates required for URL to function
$datenow = gmdate("Y-m-d\TH:i", strtotime("-10 minutes")); //Date set to 10 minutes prior to now, to catch for tickets happening right now.
$date2hours = gmdate("Y-m-d\TH:i", strtotime("+2 hours")); //Date set to 2 hours out so reminders up to 2 hours function.
$url = $connectwise. "/$connectwisebranch/apis/3.0/schedule/entries?conditions=status/Name=%27Firm%27%20and%20dateStart%20%3E%20[" . $datenow . "]%20and%20dateStart%20%3C%20[". $date2hours . "]&orderBy=dateStart%20desc"; //URL to access the schedule API
$ticketurl = $connectwise . "/$connectwisebranch/services/system_io/Service/fv_sr100_request.rails?service_recid="; //Set the URL required for ticket links.
//Set headers for cURL requests. $header_data covers API authentication while $header_data2 covers the Slack output.
$header_data = authHeader($companyname, $apipublickey, $apiprivatekey);
$header_data2 =array(
"Content-Type: application/json"
);
// Pre-connect mysql if it will be needed in the loop.
if($usedatabase==1) {
$mysql = mysqli_connect($dbhost, $dbusername, $dbpassword, $dbdatabase); //Connect MySQL
if (!$mysql) //Check for errors
{
die("Connection Error: " . mysqli_connect_error()); //Return error
}
}
$dataTData = cURL($url, $header_data); //Decode the JSON returned by the CW API.
foreach($dataTData as $entry) //For each schedule entry returned
{
$reminder = $entry->reminder->name; //Set the reminder type
$user = $entry->member->identifier; //Set the user's ConnectWise username (e.g. jdoe)
$username = $entry->member->name; //Set the user's name (e.g. John Doe)
$namearray = explode(" - ",$entry->name); //Explode the summary field
$companyarray = explode(" / ",$namearray[0]); //Explode that into company/ticket number array.
$company = $companyarray[0]; //Set company to first part of second explode.
$summary = $namearray[1]; //Set the ticket summary to second part of first explode.
$datenow = date("Y-m-d\TH:i"); //Reusing datenow as non-GMT based time.
$datestart = date("Y-m-d\TH:i",strtotime($entry->dateStart)); //Start time of the ticket.
//Username mapping code
if($usedatabase==1)
{
$val1 = mysqli_real_escape_string($mysql,$user);
$sql = "SELECT * FROM `usermap` WHERE `cwname`=\"" . $val1 . "\""; //SQL Query to select all ticket number entries
$result = mysqli_query($mysql, $sql); //Run result
$rowcount = mysqli_num_rows($result);
if($rowcount > 1) //If there were too many rows matching query
{
die("Error: too many users somehow?"); //This should NEVER happen.
}
else if ($rowcount == 1) //If exactly 1 row was found.
{
$row = mysqli_fetch_assoc($result); //Row association.
$user = $row["slackuser"]; //Return the slack username portion of the found row as the $user variable to be used as part of the notification.
}
//If no rows are found here, then it just uses whatever if found as $user previously from the ticket.
}
if($reminder != "0 minutes" && $posttousers == 1) //If reminder is not 0 minutes, proceed. Pointless to have 0 minute reminder as that is handled below.
{
$datereminder = date("Y-m-d\TH:i",strtotime($entry->dateStart . " -" . $reminder)); //Set the reminder date to a readable comparable format.
if($datenow==$datereminder) //If datenow and datereminder are the same..
{
//Setup the slack return text
$postfieldspre = array(
"channel"=>"@".$user, //Send to user
"attachments"=>array(array(
"fallback" => "Firm with " . $company . " in " . $reminder . ".", //Notification, since there's only attachment and no text it will always use fallback.
"title" => "<" . $ticketurl . $entry->objectId . "&companyName=" . $companyname . "|#" . $entry->objectId . ">: " . $summary, //Title in bold
"pretext" => "Firm starting in " . $reminder, //Text before title.
"text" => "You have a firm ticket with " . $company . " coming up. Please wrap up work on current ticket.", //Reminder text.
"mrkdwn_in" => array(
"text",
"pretext"
)
))
);
cURLPost($webhookurl, $header_data2, "POST", $postfieldspre);
}
}
if($datenow == $datestart) //If the start of the ticket is right now..
{
if($posttousers==1) //And user post is on.
{
$postfieldspre = array(
"channel"=>"@".$user,
"attachments"=>array(array(
"fallback" => "Firm with " . $company . " starting now.",
"title" => "<" . $ticketurl . $entry->objectId . "&companyName=" . $companyname . "|#" . $entry->objectId . ">: " . $summary,
"pretext" => "Firm starting now.",
"text" => "You have a firm ticket with " . $company . " starting now. You should be calling the client now.",
"mrkdwn_in" => array(
"text",
"pretext"
)
))
);
cURLPost($webhookurl, $header_data2, "POST", $postfieldspre);
}
if($posttochan==1) //If channel post is on
{
if($usetimechan==1)
{
$postfieldspre = array(
"channel"=>$timechan, //Post to channel set in config.php
"attachments"=>array(array(
"fallback" => "Firm for " . $username . " with " . $company . " now.",
"title" => "<" . $ticketurl . $entry->objectId . "&companyName=" . $companyname . "|#" . $entry->objectId . ">: " . $summary,
"pretext" => $username . " has a firm starting now.",
"text" => "Please remind the technician of this appointment with " . $company . ". They should be on the phone with them or calling them shortly.",
"mrkdwn_in" => array(
"text",
"pretext"
)
))
);
}
else
{
$postfieldspre = array(
"channel"=>$firmalertchan, //Post to channel set in config.php
"attachments"=>array(array(
"fallback" => "Firm for " . $username . " with " . $company . " now.",
"title" => "<" . $ticketurl . $entry->objectId . "&companyName=" . $companyname . "|#" . $entry->objectId . ">: " . $summary,
"pretext" => $username . " has a firm starting now.",
"text" => "Please remind the technician of this appointment with " . $company . ". They should be on the phone with them or calling them shortly.",
"mrkdwn_in" => array(
"text",
"pretext"
)
))
);
}
cURLPost($webhookurl, $header_data2, "POST", $postfieldspre);
}
}
}
?>