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Scanner screenshots fail on certain dual monitor configurations #76

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kel-z opened this issue Mar 27, 2024 · 1 comment
Open

Scanner screenshots fail on certain dual monitor configurations #76

kel-z opened this issue Mar 27, 2024 · 1 comment

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@kel-z
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kel-z commented Mar 27, 2024

On certain dual monitor configurations, the screenshots taken will be completely black depending on which monitor HSR is on. I haven't been able to replicate it myself, but it seems to be a common issue.

Current workarounds are to either move the HSR game window to a different monitor or disconnect the other monitor(s).

@VizualAbstract
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I've always ever had a dual monitor set up and also never encountered this before, so sharing my setup notes, since I've been using this scanner for many months now.

  • I use HSR on a 4k monitor, I have a secondary monitor in Portrait mode
  • I used to scan using 4k resolution, but noticed a few times characters or items would skip so I normally set my resolution down to 1920 x 1080
  • I use the scanner around 5-8 times a week
  • Every time I scan, it's on my MAIN monitor window
  • Although I almost always scan while in full screen, I accidentally ran the scanner in window mode and was surprised that it... actually worked. It required me to activate the window manually, though.

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