No subtitles loading on Amazon Prime (www.primevideo.com)

[madisonruppert]

What is the issue and how what do you do to make it happen
Subtitles are no longer loading on either of my two computers on Amazon Prime. They still work fine on Netflix and Youtube, but no options whatsoever come up on Amazon Prime. I've tried all of the obvious stuff like switching profiles, clearing cache, etc.

What browser?
Brave Version 1.73.101 Chromium: 131.0.6778.139 (Official Build) (arm64)

Is it happening with local video or streaming video?
Streaming (Amazon Prime)

If the issue is happening with streaming video, what version of the extension are you using?
1.6.1

If the issue is happening with streaming video, on what website(s) is the issue happening?
Amazon Prime Video.

[killergerbah]

@madisonruppert I'm unable to reproduce on my account and computer. Can you link to a video where it's happening?

[madisonruppert]

https://app.primevideo.com/detail?gti=amzn1.dv.gti.dab66cb3-94b0-d70a-b0cd-98e382fa19ad&territory=IN&ref_=share_ios_season&r=web Also, we both have the one-click mining workflow set up on our Macs with Yomitan and Go. We turned it off to test if it changed anything, to no avail.

…

On Fri, Dec 20, 2024 at 4:08 AM Raphael-Joel Lim ***@***.***> wrote: @madisonruppert <https://github.com/madisonruppert> I'm unable to reproduce on my account and computer. Can you link to a video where it's happening? — Reply to this email directly, view it on GitHub <#590 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BI5UJKC5EDLJXA46B6KC7TD2GNDGJAVCNFSM6AAAAABT5EUCI2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNJVHA4TINBYHA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[killergerbah]

Hi @madisonruppert I'm not sure if asbplayer has ever worked on app.primevideo.com.
If you're able to access Amazon Prime via www.amazon.com or www.primevideo.com you might get more mileage.

[madisonruppert]

Sorry I just linked from my phone. I’m using the normal computer browser. Here is the actual link from the Brave browser on Desktop: https://www.primevideo.com/detail/0PI0JG4U2841JO1YVPP57CE3SE/ref=atv_plr_landingpage_play

[madisonruppert]

Here is a screenshot of what I see. No subtitles at all. This is for all videos on Prime on two laptops with the same setup (asbplayer, Yomitan, and one click mining workflow setup).

[killergerbah]

@madisonruppert Got it, thanks. In that case www.primevideo.com is not currently supported and there is only support for www.amazon.com which only works in certain countries. I will need to look into getting an account with access to www.primevideo.com to start supporting it properly.