problem using Chatgpt in Desktop and phone ( using browser)

[hghayoom]

I want to log in from my desktop or phone(using the browser), and it shows the chatbox but when I press enter to send the text, it is not doing anything. it is not show my history. I dont have a problem from my browser. it is frustrating. I am a premium user and I can't use my service.
I have tried all these solutions :
"Hi there, I'm sorry to hear you're experiencing issues logging in and using ChatGPT on your desktop and phone browser. Since you mentioned that you don't face this issue from your browser, I'm assuming the problem occurs specifically when trying to use ChatGPT through other means, such as the desktop app or a mobile browser. Given that you're a ChatGPT Plus subscriber, here are a few steps you can try to resolve the issue: Clear Cache and Cookies: Sometimes, clearing your browser's cache and cookies can resolve login issues. This can help especially if the website's data stored on your device is outdated or corrupted. Use Supported Browsers: Ensure you're using a supported browser like Google Chrome, Firefox, Safari, or Microsoft Edge. As per our Google Chrome as default browser article, using Google Chrome or Brave is recommended for the best experience, especially on Android devices. Check for Browser Extensions: Disable any browser extensions that might interfere with the website's functionality. Some extensions can block scripts or functionalities required for ChatGPT to work correctly. Try Incognito Mode: Use your browser's incognito or private browsing mode to log in. This can help bypass issues related to browser extensions or cookies. Update Your Browser: Ensure your browser is updated to the latest version. Outdated browsers may not be fully compatible with all features of ChatGPT. Desktop App: If you're using the ChatGPT Windows app and facing issues, please ensure you have the latest version installed. You can check for updates in the app settings as mentioned in our Windows App - Release Notes. Check Subscription Status: Since you mentioned you're a premium user, ensure your ChatGPT Plus subscription is active. You can check your subscription status and renewal date by logging into your account on the ChatGPT website. If after trying these steps you're still unable to use ChatGPT on your desktop or phone browser, it might be helpful to provide more specific details about the issue. For instance, if there's an error message or if the problem occurs after a specific action. This information can help us understand the problem better and provide more targeted assistance. For further assistance, please reach out again with any additional details you can provide about the issue you're experiencing. Best,
OpenAI Team"

but it is not working . see the picture I see.

the user email is Mjahanij@gmu.edu