Login Issues - Could not authenticate with Emporia API

[rickestrada]

Issue started today at 2:05PM CDT when the last value was recorded to an Emporia sensor.
No changes to my HA system and the Emporia App seems to work fine.
Rebooted HA a few times and restarted the integration after reboot as well.

Log entries:
2024-06-22 14:29:23.118 WARNING (SyncWorker_0) [homeassistant.loader] We found a custom integration emporia_vue which has not been tested by Home Assistant. This component might cause stability problems, be sure to disable it if you experience issues with Home Assistant
2024-06-22 14:29:31.735 ERROR (MainThread) [custom_components.emporia_vue] Could not authenticate with Emporia API
2024-06-22 14:36:46.087 ERROR (MainThread) [custom_components.emporia_vue] Could not authenticate with Emporia API
2024-06-22 14:36:54.351 ERROR (MainThread) [custom_components.emporia_vue] Could not authenticate with Emporia API

I appreciate any help!

[magico13]

Odd. It's possible there was an outage but I would expect it to work after some time. Looks like it was still failing after several minutes, and the auth is just through AWS Cognito and not really hitting their backend so I wouldn't expect that to be down for long. All I can advise is retrying and verifying that you're using the same password as when you log into the app, not the one used for the forum. If you need to reenter your password you have to remove and readd the integration, I don't currently have it set up to support reauthentication, but the sensors should reconnect to the existing ones.

[GitittomeNow]

I have the same issue. I have the dumbest question ever… For the life of me I can’t find how to update the password. Is it’s not in system options. How do I update it without removing and reinstalling the integration which I don’t wanna do to lose all my settings?

[magico13]

Unfortunately right now the only way to update the password is to remove the integration and re-add it. It will reconnect to the existing sensors so you shouldn't lose anything, as long as you haven't renamed anything in the Emporia app. There's a mechanism in Home Assistant to allow for password updates but I need to do some work to support that.

[GitittomeNow]

Thank you! I thought I was missing something!

[rickestrada]

OK, so I finally had time to work on this today. I did end up having to re-add the integration for it to allow me to login. One thing to note, I don't know if this fixed it or not, but I did change my password to a 20 character alphanumeric password. I read somewhere that special characters caused issues for others. Either way, seems things are working. OK now. Thanks!