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plugin installs will not show up on any dcim page. 4.0.2/0.0.12 #75

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HomerJaySimpson13 opened this issue Jun 11, 2024 · 28 comments
Open

plugin installs will not show up on any dcim page. 4.0.2/0.0.12 #75

HomerJaySimpson13 opened this issue Jun 11, 2024 · 28 comments
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@cruse1977

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@HomerJaySimpson13
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i have netbox 4.0.2 running fine. i installed the qrcode plugin and it shows on the admin>system that the plug is loaded. But when i go to any page that would need a qrcode, there is none. it doesn't show anything, i ran the debug log and it shows it loading, i really have no idea where to look to even see what is wrong. Thanks for any assistance. i'm not even sure this is the place to post this question.
@cruse1977 cruse1977 self-assigned this Jun 11, 2024
@cruse1977
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Hi, absolutely the right place, I'll see if I can replicate this.

@HomerJaySimpson13
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out standing. please let me know if i can give you any information. it was a new install as i am just starting. its running on a rocky 9.4 distro and i was using the venv environment.

@rcalpha
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rcalpha commented Jun 12, 2024

I'm having the same issue. I installed 4.0.5 of Netbox and the latest qecode and It shows nothing. In the admin/system the plugin is loaded

@cruse1977
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cruse1977 commented Jun 12, 2024 •
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Hi, so I installed a brand new version of netbox-docker and v4.0.5. put some demo data in and enabled qr code (0.0.12) and I see this working as expected on the device page:

image

Can you provide more detail; install method; is there anything in logs, which pages, etc as I'm unable to replicate this at this point in time ?

As an random thought; can you also try running manage.py collectstatic (note environment specific)

@HomerJaySimpson13
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netbox.log

i am not using the docker version, i am using the downloaded package install method. i am not sure where the qr code shows up, but i have been looking for it on the device page and rack page. not sure if it is anywhere else.

i ran the collectstatic command and got back:
0 static files copied to '/opt/netbox-4.0.5/netbox/static', 487 unmodified.

i also upgraded to 4.0.5 to see if that made a difference, and it did not. i have attached the debug log for me loading the page for a device.

@cruse1977
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cruse1977 commented Jun 12, 2024 •
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netbox.log

Thanks for doing this ; it was just a random thought.

i also upgraded to 4.0.5 to see if that made a difference, and it did not. i have attached the debug log for me loading the page for a device.

Hm that log shows a few errors but all are NetBox template based rather than QR. Is that log from a simple device (ie: 1ru single device) or a fairly complex (module bays, etc etc) ?

You should see a QR code on devices and racks (you can see the list via QRCode classes)

@HomerJaySimpson13
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netbox.log
Screenshot 2024-06-12 083859

The Earlier one is from a complex device. This log is a simple cable manager so there is no ports or anything.

so i dont see anything anywhere.

@cruse1977
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cruse1977 commented Jun 12, 2024 •
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so i dont see anything anywhere.

I'm going to try this on a dedicated VM this eve to see if that makes a difference. In theory it shouldn't; Rocky 9.4 ?

@HomerJaySimpson13
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The OS is :
NAME="Rocky Linux"
VERSION="9.4 (Blue Onyx)"
ID="rocky"
ID_LIKE="rhel centos fedora"
VERSION_ID="9.4"
PLATFORM_ID="platform:el9"
PRETTY_NAME="Rocky Linux 9.4 (Blue Onyx)"

@jeffgdotorg
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jeffgdotorg commented Jun 12, 2024 •
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Unable to reproduce in NetBox v4.0.5 on an Ubuntu 22.04.4 VM created from their cloud-init image.
image

@cruse1977
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cruse1977 commented Jun 12, 2024 •
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The OS is : NAME="Rocky Linux" VERSION="9.4 (Blue Onyx)" ID="rocky" ID_LIKE="rhel centos fedora" VERSION_ID="9.4" PLATFORM_ID="platform:el9" PRETTY_NAME="Rocky Linux 9.4 (Blue Onyx)"

Hi Homer, which python version are you running as 9.4 ships with 3.9 which is unsupported by NetBox 4.x; and how was this installed ? also which installation of Rocky (ie: minimal etc)

we think this is missing libraries and is potentially not a plugin issue.

@HomerJaySimpson13
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HomerJaySimpson13 commented Jun 12, 2024 •
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i am using Python 3.12.1 (main, Feb 19 2024, 00:00:00) [GCC 11.4.1 20231218 (Red Hat 11.4.1-3)]. i used dnf to install it. i used the Application Streams to install it.

ok. what do you recommend for the type of installation as i dont remember what i used. i can put up another box and try it again.

@cruse1977
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cruse1977 commented Jun 12, 2024 •
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Hi Homer, still can't replicate. As said we think this might be a missing library somewhere from possibly a minimal installation. My output:

(venv) [root@localhost netbox]# pip freeze | grep pillow
pillow==10.3.0
(venv) [root@localhost netbox]# pip freeze | grep qrcode
netbox-qrcode==0.0.12
qrcode==7.4.2

min libs for pillow:

(venv) [root@localhost netbox]# rpm -qa | grep libjpeg
libjpeg-turbo-2.0.90-7.el9.x86_64
(venv) [root@localhost netbox]# rpm -qa | grep zlib
zlib-1.2.11-40.el9.x86_64

unsure on pip qrcode libs.

(venv) [root@localhost netbox]# uname -a
Linux localhost.localdomain 5.14.0-427.20.1.el9_4.x86_64 #1 SMP PREEMPT_DYNAMIC Fri Jun 7 14:51:39 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux
(venv) [root@localhost netbox]# cat /etc/rocky-release
Rocky Linux release 9.4 (Blue Onyx)

image

@HomerJaySimpson13
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i am currently rebuilding the server. i'll let you know if it works when i get done. on the current server i am getting the same versions of all the software execpt netbox-qrcode, i am getting version 0.0.13.

@jeffgdotorg
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@HomerJaySimpson13 are you also the Redditor behind this thread?

@HomerJaySimpson13
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ok. so i twice rebuilt the server using both another rocky 9.4 install and a ubunbtu 24.0.4. it get the same results.

NetBox version | 4.0.5
Python version | 3.12.3
Django version | 5.0.6
PostgreSQL 16.3
qrcode | 0.0.13

so in the end it must be something i am doing. i just cant figure out what it is.

@HomerJaySimpson13
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if i have debuging logging turned on, should i be seeing anything about qrcode? when i grep the log, i see nothing with qr in it.

@supertasksupertask
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  1. I have tried that rhel8.8 does not have a menu or picture with a QR code like rocky8.5, although the plug-in has been successfully installed.

2、The only difference is the libjpeg version, which is.
Libjpeg-turbo-1.5.3-12.el8.x86_64 instead of libjpeg-turbo-2.0.90-7.el9.x86_64, because installation of version 8.x conflicts

@cruse1977
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My only comment so far is that both RHEL and Rocky are running older version of quite a few things. The base python version as an example is below the one NetBox supports.

Can I asked what installation type was used please ? ie: minimal; etc ? and also how python was installed given the OS version isn't compatible ?

@rcalpha
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rcalpha commented Jun 18, 2024

Hi...

I'm using ubuntu 20.04.6 and I have the same issue. I read above posts and I share the details of version:

NetBox version | 4.0.5
Python version | 3.12.4
Django version | 5.0.6
PostgreSQL 12.18
qrcode | 0.0.13
zlib: 1:1.2.11.dfsg-2ubuntu1.5
pillow: 10.3.0
libjpeg: 8c-2ubuntu8
libjpeg-turbo: 2.0.3-0ubuntu1.20.04.3

I'm not using docker, I'm using the git version

@rcalpha
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rcalpha commented Jun 20, 2024

I installed on a brand new ubuntu server 22.04.4 netbox, migrated the data and it's working.... There is issue with ubuntu 20.04.6 with python 3 installed by another way. ubuntu 20.04.6 doesn't have supported python3 version required by netbox

@cruse1977
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cruse1977 commented Jun 21, 2024 via email

@brourk
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brourk commented Jun 28, 2024

I had this problem on AlmaLinux 8.10 after installing python 3.12 and Netbox 4.06. I think the problem may be that pkg_resources (netbox_qrcode/utilities.py) is deprecated and removed in Python 3.12. What fixed it for me was "pip install setuptools" and restart netbox.

@cruse1977
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thanks @brourk ; @rcalpha @supertasksupertask @HomerJaySimpson13 - can you try this fix as above please ?

I'll look at replacing pkg_resources with importlib for a future version

@HomerJaySimpson13
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HomerJaySimpson13 commented Jul 1, 2024 •
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i just ran the pip install setuptools and it fixed it.

Thanks everyone for helping out!

@harryajc
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Was having this issue on Ubuntu 24.04, with netbox 4.0.9, "pip install setuptools" fixed the issue

@MisterProblems
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I had this problem on AlmaLinux 8.10 after installing python 3.12 and Netbox 4.06. I think the problem may be that pkg_resources (netbox_qrcode/utilities.py) is deprecated and removed in Python 3.12. What fixed it for me was "pip install setuptools" and restart netbox.

Thanks ! It works for me. (python 3.12 , netbox 4.0.9)

@k01ek
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k01ek commented Sep 5, 2024

may be we just need to include setuptools to install_requires

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@jeffgdotorg @rcalpha @cruse1977 @brourk @HomerJaySimpson13 @harryajc @k01ek @MisterProblems @supertasksupertask