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Wanderson Neves

Aspiring Data Scientist

wneves@byui.edu | (208)380-4403

Education

Expected 2023 Brigham Young University - Idaho, Rexburg, ID

Data Analysis with Python (pandas and numpy libraries)
Solid SQL knowledge / experience with MySQL databases, using both IDEs and CLI
Solid grasp of statistics and probability fundamentals
Familiarity with working with shared code using GitHub.
Familiarity with best practices of code writing and review according to international conventions.
Solid written and oral communication
Microsoft Office tools, especially Excel and Word
Attention to detail and solid troubleshooting skills

June 2020 - present Brigham Young University – Idaho / IT Service Desk Analyst, Rexburg, ID

Receive calls and answer emails and IT tickets from students, faculty and employees and help them solve the technology issues they are having or escalate the issue to other teams within the IT office. Involves great communication skills, both spoken and written, troubleshooting and problem-solving skills.

May 2017 - September 2017 E-Hunter Tecnologia – Brazil / IT Service Desk Analyst, Niterói, RJ, Brazil

- Receive calls customers and help them solve the technology issues related to the company’s software they are having or escalate the issue to superiors. Involved great communication skills, both spoken and written, troubleshooting and problem-solving skills and ability to work in a fast-paced environment. Would also answer emails from users and solve their issues with access to the company’s database.

2010-2012 Service Missionary, Northern Brazil