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Enhance UX while having network issue #241

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lebaudantoine opened this issue Nov 23, 2024 · 0 comments
Open

Enhance UX while having network issue #241

lebaudantoine opened this issue Nov 23, 2024 · 0 comments
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@lebaudantoine
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lebaudantoine commented Nov 23, 2024

Feature Request: Improve UX in Poor Network Conditions

Problem Statement
The current user experience (UX) is not optimal when using the product under poor network conditions. Users may encounter confusion or frustration due to insufficient feedback during connection issues.

Proposed Solution
To improve the UX, we propose the following:

  • Enhance Connection Feedback: Replace the current "Connecting" toast notification with a full-screen loading indicator for better visibility.
  • Reconnection Experience: Display a dedicated full-screen "Reconnecting" screen while attempting to re-establish the connection.
Capture d’écran 2024-11-22 à 18 04 30
  • Network Quality Warnings: Notify users proactively when their network quality is poor to help them understand potential performance issues.
  • Network Diagnostic: Allow users sharing their network diagnostic when facing issue with our support team.

Next Steps

  • Create mockups to visualize the proposed solutions.
  • Do minimal user research

This is a work-in-progress (WIP), and I will share mockups as they become available.

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