From ed8e98a824a3ee920bd8689df3ce19950e743d39 Mon Sep 17 00:00:00 2001 From: grace Date: Tue, 12 Jul 2022 23:45:15 +0000 Subject: [PATCH] GitBook: [#347] Improvement: warning of implications of reopening one OC rather than opening new order cycles #31 --- .gitbook/assets/pop up in checkout.jpg | Bin 0 -> 83700 bytes README.md | 22 ++-- .../orders/create-orders-manually.md | 17 ++- .../order-cycle/order-cycles-for-hubs.md | 12 +- .../order-cycle/order-cycles-for-producers.md | 8 ++ complementary-tools-software/communication.md | 2 +- .../how-tos/how-to-create-gift-vouchers.md | 2 +- local-ofn-organizations-and-contacts.md | 36 +++--- shopping-with-open-food-network/README.md | 109 ++---------------- 9 files changed, 68 insertions(+), 140 deletions(-) create mode 100644 .gitbook/assets/pop up in checkout.jpg diff --git a/.gitbook/assets/pop up in checkout.jpg b/.gitbook/assets/pop up in checkout.jpg new file mode 100644 index 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z2^uVPf&%!1O>(?%z|8*32Jou8FVDy>nARAY=pg@)1JxX&F4hRo=kVbBc8UL@Gt_0m zq|M7wfUY&ViSJz$FTF@jq(7PLc@?__7&j)Uv4MEVa!6KuriZv?e=Ap|W?-k&VcwFP zOZ`efgdJ!#=fp(+?}fsQeKxgs6__4x;ngBO0+tN4pZ U?k9-t578W8VMc%_iGPg!9})f`eE) | [Accedi alla versione in italiano della Guida agli utenti di Open Food Network](https://guide.openfoodnetwork.org/v/it/) | +| Language version | Link to the user guide | +| ---------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | +| | _You are reading the English version !_ | +| | [Accéder à la version française du guide utilisateur Open Food Network](https://guide.openfoodnetwork.org/v/fr/) | +| | [Accediu a la versió catalana de la guia d'usuari de Open Food Network](https://guia.katuma.org/) | +| | [Open Food Network Kullanım Kılavuzunun Türkçe versiyonu için burayı ziyaret edin](https://kilavuz.acikgida.com/) | +| | [Visite aqui para a versão em português do Guia do Usuário da Open Food Network](https://guia.openfoodbrasil.com.br/) | +| | [Руководство пользователя Russian Open Food Network находится здесь.](https://guide.openfoodnetwork.ru/) | +| | [Accesar a la versión en español de la Guía de Usuarias de Open Food Network](https://app.gitbook.com/@ofn-user-guide/s/ofn-user-guide-master/v/es/) | +| | [Lesen Sie hier die deutsche Version des OFN Benutzerhandbuchs](https://app.gitbook.com/@ofn-user-guide/s/ofn-user-guide-master/v/deutsch/) | +| | [Accedi alla versione in italiano della Guida agli utenti di Open Food Network](https://guide.openfoodnetwork.org/v/it/) | **This user guide is designed to help you get the most out of the Open Food Network platform to support the operation of local food enterprises and “short food chains” wherever you live.** diff --git a/basic-features/orders/create-orders-manually.md b/basic-features/orders/create-orders-manually.md index 23541baa..ba803884 100644 --- a/basic-features/orders/create-orders-manually.md +++ b/basic-features/orders/create-orders-manually.md @@ -8,8 +8,8 @@ There you are then lead through a step-by-step process to place the order: ![](../../.gitbook/assets/manorder2.jpg) -Firstly you will be prompted to select the distributor that the order will be placed with. -Next you will need to select the order cycle that you want the order to be placed in. You choice of order cycle will dictate which products will be available to be added into the order and the fees applied. +Firstly you will be prompted to select the distributor that the order will be placed with. \ +Next you will need to select the order cycle that you want the order to be placed in. You choice of order cycle will dictate which products will be available to be added into the order and the fees applied.\ You will then be redirected to the following page where you can select products. You must type at least the first 3 characters of the product for it to appear as an option in the drop down list: ![](../../.gitbook/assets/manorder3.jpg) @@ -18,17 +18,17 @@ After finding the product you'd like to order, enter the quantity and click the ![](../../.gitbook/assets/manorder4.jpg) -Once a product is added you can edit \(quantity for example\) by selecting the pen and paper icon to the right of the item: +Once a product is added you can edit (quantity for example) by selecting the pen and paper icon to the right of the item: ![](../../.gitbook/assets/manorder5.jpg) After editing any aspect of the cart, click **update and recalculate fees** to update the price. -The next step is to add in the customer’s details \(right hand menu, second option down\). If it is a customer who is on your customer list, you can select them from the dropdown menu, otherwise you can fill in the customer’s details details and check them out as a guest. +The next step is to add in the customer’s details (right hand menu, second option down). If it is a customer who is on your customer list, you can select them from the dropdown menu, otherwise you can fill in the customer’s details details and check them out as a guest. ![](../../.gitbook/assets/manorder6.jpg) -Click **Update** and go back to Order Details \(top option on right hand menu\). You will now be able to select a shipping method for the customer. +Click **Update** and go back to Order Details (top option on right hand menu). You will now be able to select a shipping method for the customer. ![](../../.gitbook/assets/manorder7.jpg) @@ -43,8 +43,8 @@ The final step is to add the customer’s payment method. This is found from th ![](../../.gitbook/assets/manorder8.jpg) {% hint style="warning" %} -Note, if you opt for a [payment method](../shopfront/payment-methods.md) provided by **Stripe** then you will be directed to input the customer's card details. - ![](../../.gitbook/assets/stripeextra.jpg) +Note, if you opt for a [payment method](../shopfront/payment-methods.md) provided by **Stripe** then you will be directed to input the customer's card details.\ + {% endhint %} {% hint style="danger" %} @@ -58,8 +58,7 @@ Best practice is to complete the above form directly into a computer/tablet/mobi {% hint style="danger" %} You will not be able to opt for a [Payment Method](../shopfront/payment-methods.md) provided by **PayPal** for an order created manually. -![](../../.gitbook/assets/paypalnewpayment%20%281%29.jpg) + {% endhint %} Clicking **update** will finalise this order and send an email confirmation to the customer. - diff --git a/basic-features/shopfront/order-cycle/order-cycles-for-hubs.md b/basic-features/shopfront/order-cycle/order-cycles-for-hubs.md index fb180109..43bf8f45 100644 --- a/basic-features/shopfront/order-cycle/order-cycles-for-hubs.md +++ b/basic-features/shopfront/order-cycle/order-cycles-for-hubs.md @@ -111,11 +111,19 @@ For complex models, the coordinator may wish to add different fees to all produc Click **Save** to schedule the order cycle. If the opening date has already passed, your shop is instantly open! If you are not ready to open right away, enter dates in the future, which you can change later. -For periodic, repetitive order cycles, you can copy an existing order cycle and change the dates, to make the process quicker. See below. +For periodic, repetitive order cycles, you can copy an existing order cycle and change the dates, to make the process quicker. Select the icon with two sheets of paper to the right of the table as highlighted below: ![](../../../.gitbook/assets/occpy.jpg) -Order cycles will display as green when they are active, yellow when scheduled for a future date, and grey when they have closed. When an order cycle close over one month ago, it will no longer display on this list. To view all of your past order cycles click ‘show more’ at the top of the list. +Order cycles will display as green when they are active, yellow when scheduled for a future date, and grey when they have closed. If an order cycle closed over one month ago, it will no longer display on this list. To view all of your past order cycles click **show 30 more days** or **show 90 more days** at the bottom of the list. + +{% hint style="warning" %} +Re opening an order cycle to re open a shopfront can cause confusion at customer checkout, see the warning shown below. For periodically opening shopfronts, duplicate or create new order cycles each time you open the shop rather than editing the open and close dates of one order cycle. +{% endhint %} + +Customers will be advised when they have already ordered in an order cycle, even if the order cycle was closed for some time before being reopened: + +![](<../../../.gitbook/assets/pop up in checkout.jpg>) ## **‘Notify Producers’ Button** diff --git a/basic-features/shopfront/order-cycle/order-cycles-for-producers.md b/basic-features/shopfront/order-cycle/order-cycles-for-producers.md index 422b886f..24865a78 100644 --- a/basic-features/shopfront/order-cycle/order-cycles-for-producers.md +++ b/basic-features/shopfront/order-cycle/order-cycles-for-producers.md @@ -73,3 +73,11 @@ For periodic, repetitive order cycles, you can copy an existing order cycle and ![](<../../../.gitbook/assets/occpy (1).jpg>) Order cycles will display as green when they are active, yellow when scheduled for a future date, and grey when they have closed. If an order cycle closed over one month ago, it will no longer display on this list. To view all of your past order cycles click **show 30 more days** or **show 90 more days** at the bottom of the list. + +{% hint style="warning" %} +Re opening an order cycle to re open a shopfront can cause confusion at customer checkout, see the warning shown below. For periodically opening shopfronts, duplicate or create new order cycles each time you open the shop rather than editing the open and close dates of one order cycle. +{% endhint %} + +Customers will be advised when they have already ordered in an order cycle, even if the order cycle was closed for some time before being reopened: + +![](<../../../.gitbook/assets/pop up in checkout.jpg>) diff --git a/complementary-tools-software/communication.md b/complementary-tools-software/communication.md index 0c42b195..26b86067 100644 --- a/complementary-tools-software/communication.md +++ b/complementary-tools-software/communication.md @@ -5,7 +5,7 @@ A good way of keeping in touch with customers and potential customers is to set * a monthly newsletter on the progress of your enterprise, new products, news from producers, etc. * an email notification each time a new sales cycle is launched. -One of the most common tools online today is [Mailchimp](https://mailchimp.com), so here are some tips and tricks for using Mailchimp to send your newsletters. +One of the most common tools online today is [Mailchimp](https://mailchimp.com/), so here are some tips and tricks for using Mailchimp to send your newsletters. {% hint style="danger" %} Be sure to follow local legal guidelines when storing and processing customer contact information. For EU regulations see [here](https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/). diff --git a/hub-management-tips/how-tos/how-to-create-gift-vouchers.md b/hub-management-tips/how-tos/how-to-create-gift-vouchers.md index a242f75d..a485681f 100644 --- a/hub-management-tips/how-tos/how-to-create-gift-vouchers.md +++ b/hub-management-tips/how-tos/how-to-create-gift-vouchers.md @@ -39,7 +39,7 @@ Example: ![](../../.gitbook/assets/1.png) -This voucher was made using the free online software [Canva](https://www.canva.com). +This voucher was made using the free online software [Canva](https://www.canva.com/). ### Step Three diff --git a/local-ofn-organizations-and-contacts.md b/local-ofn-organizations-and-contacts.md index 22ac1423..39022446 100644 --- a/local-ofn-organizations-and-contacts.md +++ b/local-ofn-organizations-and-contacts.md @@ -7,25 +7,25 @@ The local entities provide you with a “Saas”’ service (Software as a servi Usually the local entities that provide this Saas service also provide other services to support more generally the development of the local food sector, like training, consulting, incubation programs, etc. Get in touch with them through their website to learn more about them! See [here](https://www.openfoodnetwork.org/find-your-local-open-food-network/). \ -Want to learn more about what the Open Food Network is? [Check our global website](https://www.openfoodnetwork.org)! +Want to learn more about what the Open Food Network is? [Check our global website](https://www.openfoodnetwork.org/)! -| Location |

Access to platform

provided by

| Link to the local access |

Languages provided

by the local platform

| -| -------------- | ------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------ | ------------------------------------------------------ | -| Australia | Open Food Services | [https://openfoodnetwork.org.au/](https://openfoodnetwork.org.au) | English | -| Belgium | [OXFAM Magasins du monde](https://www.oxfammagasinsdumonde.be/acheter-equitable/open-food-network-belgium/#.XYoOOvfgo5k) | [https://www.openfoodnetwork.be](https://www.openfoodnetwork.be) |

French

German

English

Deutsch

| -| Brasil | [REDE de Intecâmbio de Tecnologias Alternativas](http://redemg.org.br) | [ https://openfoodbrasil.com.br/](https://openfoodbrasil.com.br) | Portuguese | -| Canada | Open Food Network Canada | [https://openfoodnetwork.ca ](https://openfoodnetwork.ca) |

English

French

| -| Costa Rica | OFN Costa Rica | [https://www.laferia.cr/](https://www.laferia.cr) | Spanish English | -| France | CoopCircuits | coopcircuits.fr/ |

French

Italian

| -| Germany | Open Food Network DE | [https://www.openfoodnetwork.de](https://www.openfoodnetwork.de) |

German

English

| -| Italy\*\* | OFN Italy | [https://app.openfoodnetwork.it/](https://app.openfoodnetwork.it) |

Italian
English

| -| Ireland | OFN Ireland | [https://openfoodnetwork.ie/](https://openfoodnetwork.ie) | English | -| New Zealand | Systems Commons Ltd. (for the time being) | [https://openfoodnetwork.org.nz](https://openfoodnetwork.org.nz) | English | -| Scandinavia\* | [Altifrem](https://altifrem.wordpress.com) | [https://www.openfoodnetwork.no/](https://www.openfoodnetwork.no) | Norwegian Swedish | -| Spain | [Katuma](http://katuma.org) | [https://app.katuma.org/ ](https://app.katuma.org) |

Castellano

Catalan Portuguese Italian

| -| South Africa | Open Food Network South Africa | [https://openfoodnetwork.org.za/](https://openfoodnetwork.org.za) | English | -| United Kingdom | [Open Food Network UK](https://about.openfoodnetwork.org.uk) | [https://openfoodnetwork.org.uk/ ](https://openfoodnetwork.org.uk) | English | -| USA | Open Food Network USA | [https://openfoodnetwork.net/](https://openfoodnetwork.net) | English | +| Location |

Access to platform

provided by

| Link to the local access |

Languages provided

by the local platform

| +| -------------- | ------------------------------------------------------------------------------------------------------------------------ | ------------------------------------------------------------------- | ------------------------------------------------------ | +| Australia | Open Food Services | [https://openfoodnetwork.org.au/](https://openfoodnetwork.org.au/) | English | +| Belgium | [OXFAM Magasins du monde](https://www.oxfammagasinsdumonde.be/acheter-equitable/open-food-network-belgium/#.XYoOOvfgo5k) | [https://www.openfoodnetwork.be](https://www.openfoodnetwork.be) |

French

German

English

Deutsch

| +| Brasil | [REDE de Intecâmbio de Tecnologias Alternativas](http://redemg.org.br/) | [ https://openfoodbrasil.com.br/](https://openfoodbrasil.com.br/) | Portuguese | +| Canada | Open Food Network Canada | [https://openfoodnetwork.ca ](https://openfoodnetwork.ca) |

English

French

| +| Costa Rica | OFN Costa Rica | [https://www.laferia.cr/](https://www.laferia.cr/) | Spanish English | +| France | CoopCircuits | coopcircuits.fr/ |

French

Italian

| +| Germany | Open Food Network DE | [https://www.openfoodnetwork.de](https://www.openfoodnetwork.de) |

German

English

| +| Italy\*\* | OFN Italy | [https://app.openfoodnetwork.it/](https://app.openfoodnetwork.it/) |

Italian
English

| +| Ireland | OFN Ireland | [https://openfoodnetwork.ie/](https://openfoodnetwork.ie/) | English | +| New Zealand | Systems Commons Ltd. (for the time being) | [https://openfoodnetwork.org.nz](https://openfoodnetwork.org.nz) | English | +| Scandinavia\* | [Altifrem](https://altifrem.wordpress.com/) | [https://www.openfoodnetwork.no/](https://www.openfoodnetwork.no/) | Norwegian Swedish | +| Spain | [Katuma](http://katuma.org/) | [https://app.katuma.org/ ](https://app.katuma.org/) |

Castellano

Catalan Portuguese Italian

| +| South Africa | Open Food Network South Africa | [https://openfoodnetwork.org.za/](https://openfoodnetwork.org.za/) | English | +| United Kingdom | [Open Food Network UK](https://about.openfoodnetwork.org.uk/) | [https://openfoodnetwork.org.uk/ ](https://openfoodnetwork.org.uk/) | English | +| USA | Open Food Network USA | [https://openfoodnetwork.net/](https://openfoodnetwork.net/) | English | _\*Local platform is run by volunteers only and not regularly updated and maintained, there might be discrepancies between this user guide and the actual local platform._ diff --git a/shopping-with-open-food-network/README.md b/shopping-with-open-food-network/README.md index 7cf0963b..572d6885 100644 --- a/shopping-with-open-food-network/README.md +++ b/shopping-with-open-food-network/README.md @@ -1,6 +1,6 @@ # Shopping with Open Food Network! -Welcome to the Open Food Network! +Welcome to the Open Food Network! This short video takes you on a tour of an online farmer's market shopping experience. The process of shopping from any store on the Open Food Network is very similar. @@ -8,100 +8,13 @@ After the video, follow the links to read in more detail about any of the subjec {% embed url="https://youtu.be/sG5y6KBlBxQ" %} - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
- - Who are the Open Food Network?
How to find an online food shop near you! - -
- - -

Shopping & Placing an Order -

-

Including information on: -
-Tips on Searching shop fronts for specific products

-

-The checkout process

-
Get to know your food and - those who made it, including information about transparent pricing on the - platform. - -
- - -

Your local food retailer, - including information on:

-

-Their values

-

-Who their suppliers are

-

-How to get in touch with them -

-
-

Your OFN Account including:

-

-the information stored in your account

-

-situations where you might need an account

-

-how to manage your saved credit/card details -

-

-how to change your password -

-
-

- -

-

-
- - -

Regular Automated Orders/ -
Subscriptions including information on:

-

-How you can ask for one to be set up for you

-

-What to expect

-

-Payments

-
-

FAQs -

-

Common Questions you may have.

-
- -
- +| | | +| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | +| | Who are the [Open Food Network](about-open-food-network.md)? | +| [How to find an online food shop near you](how-to-find-an-online-food-shop-near-you.md)! | | +| |

Shopping & Placing an Order

Including information on:
-Tips on Searching shop fronts for specific products

-The checkout process

| +| [Get to know your food](shopping-and-placing-an-order.md#find-out-more-about-your-food) and those who made it, including information about transparent pricing on the platform. | | +| |

Your local food retailer, including information on:

-Their values

-Who their suppliers are

-How to get in touch with them

| +|

Your OFN Account including:

-the information stored in your account

-situations where you might need an account

-how to manage your saved credit/card details

-how to change your password

|

| +| |

Regular Automated Orders/
Subscriptions including information on:

-How you can ask for one to be set up for you

-What to expect

-Payments

| +|

FAQs

Common Questions you may have.

| |