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Account suspended and immediately reinstated?? #116566
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Select Topic AreaQuestion BodyI was doing normal GitHub things, creating a new repo from my school's template when I was suddenly suspended on this account. I submitted a ticket in confusion, then I tried to reset my password again. Then I was able to reset it and login again. Weirdest account experience I've ever had. Should I just wait for a response to the ticket to explain what just happened or submit another one? I don't want to be suddenly locked out of here because I have group projects to work on. |
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Replies: 12 comments 11 replies
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Forgot to mention that this is free account unlike many of the people who experienced this issue and I received no emails about the suspension when it happened. |
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suspended, not reinstated and now I have 'too many attempts to log in' |
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try this link while signed out of any account https://support.github.com/request/landing and click can't sign in, submit a ticket and then try resetting the password? this is what i did exactly. it may not work since you have had too many attempts to log in, or we might just be experiencing a slightly different issue |
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you might just need to wait a bit before attempting a password reset, it looks like some people are just silently getting their accounts back by resetting their password like @paulaustin-automutatio here: https://github.com/orgs/community/discussions/116569. very strange situation |
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try logging in again, it worked |
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Thank you for your patience. Our Platform Health team has investigated this issue and found the root cause to be an error in how malicious behavior was flagged, causing the suspension of several accounts. This error has been resolved and the affected accounts have been reinstated. We apologize for the inconvenience this caused. If your account is still currently suspended, please reach out to Support for further investigation. |
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I experienced the same issue with @paulaustin-automutatio , I've created a ticket last week but still no respond, on my account https://github.com/gensart-ai . Please. I really need it for work. |
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i too experienced the same issue with my account @tarunmanoharan of getting suspended(as of violating terms and conditions). i just want to know how fast it would be rectified as my both individual and group projects are present in it. i have create a ticket regarding the same but didn't get reply yet.Kindly oversee it as soon as possible.Thanks in advance!! |
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My account DUTTA-78150 encountered a similar problem, being suspended for breaching terms and conditions. I'm concerned about the timeframe for resolution, given that both my personal and collaborative projects rely on it. Although I've submitted a ticket, I'm still awaiting a response. Please prioritize this matter for rectification. |
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Dear GitHub Support Team, I hope this message finds you well. I am writing to inform you that I am currently unable to log in to my GitHub account with the username "kinsomaz." Additionally, I am unable to request a password change, and I have not received any communication explaining the issue. I have attempted to contact support multiple times over the past few days, but I have not received any response. This issue is causing significant disruption to my work, as I rely heavily on GitHub for my ongoing projects. I urgently need access to my account to continue my work. Please assist me in resolving this matter as soon as possible. I would appreciate any information you can provide regarding the status of my account and the steps I need to take to regain access. Thank you for your prompt attention to this urgent matter. I look forward to your response. Best regards, |
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I don’t know when @github-staff will respond to me. I haven’t violated any of their terms and conditions, yet it’s been a month since my account (https://github.com/Rohangith1) was suspended without any email or notification. This has caused a significant disruption to my work, and I’ve lost access to all of my repositories. GitHub support hasn’t responded to my emails either. I’ve noticed that this has been happening to many users. I wasn’t expecting this from GitHub. I hope @github-staff sees this message and at least responds to let me know when my account will be reviewed and restored. I didn’t know that GitHub support could be this unresponsive. |
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can u explain it briefly??? please
…On Tue, Apr 16, 2024 at 3:16 AM pooky-programs ***@***.***> wrote:
Closed #116566 <#116566> as
resolved.
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The thread starter just reopened and closed the discussion. Based on @github-staff answer, I think the only thing we can do about the suspension is just to wait for an update of our ticket. |
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Ok, thanks for the update.
Let me know if your ticket gets updated dude!
…On Tue, Apr 16, 2024 at 10:48 AM Genesaret Johnes ***@***.***> wrote:
The thread starter just reopened and closed the discussion.
Based on @github-staff <https://github.com/github-staff> answer, I think
the only thing we can do about the suspension is just to wait for an update
of our ticket.
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Hello I am trying to get back my suspended account from a long time but I didn't recive any reply from GitHub team |
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Urgent: Account Suspension Issue Dear GitHub Support Team, I hope this message finds you well. I am writing to seek urgent assistance regarding an issue I am experiencing with my GitHub account. My account has been suspended, and I am unable to push my repositories from Visual Studio Code to GitHub. This issue is significantly impacting my workflow and project timelines. Account Details: Username: FreedomForSeven Issue Description: When attempting to push my code to GitHub from Visual Studio Code, I receive the following error message: “Git: remote: Your account is suspended. Please visit https://support.github.com for more information.” I have recently created this account and have ensured that I am not violating any of GitHub’s terms of service. Despite this, my account remains suspended, and I am unable to proceed with my work. I have also tried the following troubleshooting steps without success: Cleared my Git credentials from the system’s credential manager. Request: I kindly request your assistance in resolving this issue as soon as possible. Please provide any information regarding the reason for the suspension and the steps I need to take to restore my account. If there are any specific actions required from my end, please let me know, and I will address them promptly. Thank you for your attention to this matter. I appreciate your prompt assistance and look forward to resolving this issue swiftly. Best regards, |
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@github-staff my account https://github.com/ANKeshri has been flagged without any violation to terms and conditions . I am able to view my profile but others cant view my profile, contributions , issues and pull requests . my account was active till 2:35 am , 6 july . But in morning 404 error came when other person was viewing my profile and i was unable to see my contributions . Please look into the matter and restore my account as soon as possible as I am involved in gssoc and will not be able to do that . |
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Dear GitHub Support Team, I hope this message finds you well. I am writing to inform you that my GitHub account (seerathussain) has been suspended, and I am unable to access my repositories or push any changes. When attempting to push changes to my repository (Final-Year-Assignment), I encounter a 403 Forbidden error with the message indicating that my account is suspended. I kindly request your assistance in resolving this issue. Please let me know the reason for the suspension and the steps I need to take to reinstate my account. I rely heavily on GitHub for my ongoing projects, and the suspension is causing a significant disruption to my work. Thank you for your prompt attention to this matter. I look forward to your response. Best regards, [@seerathussain] |
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Dear GitHub Support Team, I hope this message finds you well. I am writing to inform you that I am currently unable to log in to my GitHub account with the username "kinsomaz." Additionally, I am unable to request a password change, and I have not received any communication explaining the issue. I have attempted to contact support multiple times over the past few days, but I have not received any response. This issue is causing significant disruption to my work, as I rely heavily on GitHub for my ongoing projects. I urgently need access to my account to continue my work. Please assist me in resolving this matter as soon as possible. I would appreciate any information you can provide regarding the status of my account and the steps I need to take to regain access. Thank you for your prompt attention to this urgent matter. I look forward to your response. Best regards, |
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i feel sorry for your account bro. i had the same issue too, since March 2024, having even no a single reply from all my emails to GitHub Support email until now. i think all we can do for this is just passed it on and continuing with the new account. |
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Hello I am Abhishek I saw your email and your problem regarding GitHub
account.
Few months ago my GitHub account was suspended due to GitHub privacy policy
changes
But after 6 to 7 months later I got a reply from GitHub and they said we
look into your account and we release suspension from it, it is fine.
And to resolve this issue you have to raise a ticket regarding GitHub
account suspension with proper detaila like gmail linked and user name with
apologies to GitHub if I broke some rule.. that's it.
Whenever your complete this procedure you cannot raise same issue ticket it
shows error
So fill every detail in description as possible
And wait for reply
I hope this will help you alot and keep patience till they reply you.
Best regards
Abhishek Khairnar
…On Wed, Sep 4, 2024, 2:09 PM Genesaret Johnes ***@***.***> wrote:
i feel sorry for your account bro. i had the same issue too, since March
2024, having even no a single reply from all my emails to GitHub Support
email until now.
i think all we can do for this is just passed it on and continuing with
the new account.
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You are receiving this because you commented.Message ID:
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### Subject: Account Suspended and Immediately Reinstated – Request for Clarification _Hello, I am writing on behalf of my friend, Vishal Rawat (GitHub ID: Vicky2114, Email ID: vr6994056@gmail.com), who recently experienced an issue where his GitHub account was suspended without any clear reason, and then it was reinstated shortly after. Vishal is unsure why this suspension occurred, as he hasn't violated any terms or policies. We would greatly appreciate any clarification on the cause of the suspension to ensure his account remains in good standing. Please let us know if any further action is required to prevent this from happening again. Thank you for your time and support._ Best regards, |
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Thank you for your patience. Our Platform Health team has investigated this issue and found the root cause to be an error in how malicious behavior was flagged, causing the suspension of several accounts. This error has been resolved and the affected accounts have been reinstated.
We apologize for the inconvenience this caused. If your account is still currently suspended, please reach out to Support for further investigation.