GitHub Community
How long will github reply a ticket? #34850
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How long will github reply a ticket? |
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Replies: 9 comments 7 replies
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Really bad experience！！！！！！ |
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Just wait patiently. They will reply. It takes time. |
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Just as a datapoint, I got a reply in 42 days recently for "GitHub Actions is currently disabled for your account" cirosantilli/china-dictatorship#1330 |
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@yiyuxin Hi Yuxin, from my own experience, usually GitHub Support would reply to tickets within a few days to a few weeks. The time required to answer your question depends on many things - e.g. the nature of the question, how much they need to investigate or coordinate with other teams, how many tickets they have to handle etc. My suggestion is to patiently wait for them to respond especially if it's an account-specific or GitHub product-specific issue. Alternatively, if the question could be answered by members of the community, feel free to ask away in another discussion thread. Hope this clarifies and answers your question, take care 😄 |
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I’m really very grateful to you |
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Have no other choice |
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Still waiting after 13 days, regarding a question concerning our billing. So bad. |
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YES |
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Were you able to resolve the billing issue ? |
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Create a ticket and they will return if dont start spamming all community questions |
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it's been 3+ weeks and I'm still waiting.. |
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my account got suspended, I have to apply for jobs and I have no github to showcase. Not getting any resposne too! |
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i can't create codespace due to billing issues, still waiting for response :< |
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Opened a ticket week ago and still waiting for response from the staff. Not a good experience so far. |
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Over 2 weeks and still getting no response. Got no idea around why this is happening. |
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I've been waiting for a response for 1 month. A week ago, I received a message saying "We have not forgotten about you..." but now I feel like I have been forgotten. From now on, I'll be tagging @github-staff in every discussion that has this issue. I guess you need to be Karen to get a problem solved. |
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@yiyuxin Hi Yuxin, from my own experience, usually GitHub Support would reply to tickets within a few days to a few weeks.
The time required to answer your question depends on many things - e.g. the nature of the question, how much they need to investigate or coordinate with other teams, how many tickets they have to handle etc.
My suggestion is to patiently wait for them to respond especially if it's an account-specific or GitHub product-specific issue.
Alternatively, if the question could be answered by members of the community, feel free to ask away in another discussion thread.
Hope this clarifies and answers your question, take care 😄