Sponsorship request stuck in "Pending" state

[cjbrooks12]

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I first submitted a request for my Sponsorship account several months ago, but it never got approved. I forgot about it for a while, then came back and realized the account was still not approved and I thought something had gone wrong, so I canceled the request and submitted it again. Unfortunately, it's still not approved after waiting another couple of months.

In my dashboard, the only information I see is:

Your profile isn't live yet. We need more information to continue.

Submit application to GitHub staff for approval
You've submitted your profile for approval! Your profile will go live as soon as it's approved by a staff member.

I believe I've filled out all the required information, so I don't know what else is missing from my application. It seems like there might have been a bug that caused my application to get lost in the system.

[ryanmio]

Sometimes GitHub sends an email asking for additional information, try looking for that

[Ameerusa86]

Check for Errors: Ensure that all the information you provided in your sponsorship request is accurate and complete. Any missing or incorrect information could lead to delays or rejections. Review your application and make any necessary corrections before resubmitting it, if applicable

[DHayes10]

Hi @cjbrooks12

Sorry to hear about the delay in getting your Sponsors profile approved. It appears you are using Open Source Collective as a fiscal host. We checked your Open Collective profile and don't see an approved fiscal host. Please try reaching out to Open Collective to have the information updated on their website to reflect your fiscal host or set up a Stripe Connect account instead. Once either of those steps are completed please reply here and we will approve your Sponsors profile.

Thank you,
GitHub Sponsors

[cjbrooks12]

Got it, I guess that makes sense. But this info should really be communicated proactively. I never received any email communications about missing or incorrect info, and everything I see in my dashboard makes it look like I've filled out all the info correctly and I'm simply waiting on verification from the GitHub staff.

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[jonataslaw]

Same here! And I didn't receive any email asking for additional information

[shahmal1yev]

I have the same issue. I also created a ticket, but no one has responded yet.