Question about refund without credit note and credit note without refund

[lucien-chastan]

Hi Fiskaltrust team

I'm having problems with certain billing steps.

I have two cases that I can't sign with the current API end points.
I use the API via cloud chaining

Case 1:
When we have an overpayment on an invoice (double SEPA transfers from the customer for example), I'd like to add a refund of the overpayment on an invoice but without creating a credit note.
Since you have a 'payout' route that allows you to add a payment, how do you go about adding a 'refund' with a refund method (cash, transfert, etc.) ?

Case 2:
An invoice is created, but there's an error in the order. How can I add a credit note to correct the invoice, without necessarily adding a refund, since there may not yet be a payment?

At present, I have the impression that a credit note is necessarily associated with a refund, and a refund can only be made in the context of a credit note.

Thank you for your help

[Bluette-C-Riviere]

Hi,

Thank you for your inquiry.
As per French legal and technical requirements " If corrections (changes or reversals) are made to transactions by any means, these
corrections are made by posting the corrective data through "plus" and "minus" transactions, not by directly changing the cash data posted".

Regarding the payments being added, i believe it´s done with a bill (pro-forma) which does not impact the data posted nor the totals and after the final payment being made then an invoice or a ticket is created.
Whereas for refund it must be corrected with a credit note.

I hope this answers your question