Is anyone monitoring the paid support help?

[nCubed]

As the title states, is anyone monitoring the paid support help? I submitted a support request last week and have not heard from anyone. Have also seen reports on Reddit of other paid users not receiving any replies. Other than the help page form, is there any other way to request support without posting public information here?

[titanism]

@nCubed we usually reply to every help request within a few hours during business days, sometimes longer on weekends - if you directly email support@forwardemail.net or follow up on your ticket # over email we can take another look, perhaps you didn't get a reply from us!

[graemev]

I've had delays of several weeks getting a response. One big issue is the lack of any ticket tracking system ...so I get get a number, then another, then another ...2 weeks later I get a response ... need to dig back tough requests .

[titanism]

Yes we monitor all support requests and answer them in priority and order they are received. We'll take a look for you right now too.

Note we're having an issue with our IMAP/POP3 server which should be resolved soon. forwardemail/status.forwardemail.net#1165