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QuickDesk

The help desk software for small companies which are into customer support.

VueTicket is New Version of QuickDesk

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Project is Developed in ASP.NET MVC with SQL Server Database

License

An alternative Commercial License can be purchased for projects and applications requiring support. Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.

Credentails


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Video (To Watch Click on Images given below)

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Features


  • Login
  • Create User
  • Create Ticket
  • Dashboard with Status Counts
  • View All Tickets
  • Ticket History
  • Knowledgebase
  • Delete & Restore Ticket
  • Replying on Ticket
  • Reports
  • Escalation
  • Notification
  • Masters
  • View All Roles
  • Managing Menu Category,Menu,SubMenu
  • Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)
  • Setting up SMTP
  • General settings
  • Adding Holiday and Managing it
  • Configuring Business Hours
  • Assign Category and Business Hours to AgentAdmin & HOD
  • Configuring SLA policies
  • Setting Default Ticket Count for Agents and Auto Closing Ticket Hours
  • Managing Cache
  • Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing

Roles


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User Role


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Agent Role


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About Platform Used

Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.

Link to download VisualStudio

https://www.visualstudio.com/vs/older-downloads/

Link to download Microsoft SQL Server 2019

https://www.microsoft.com/en-us/sql-server/sql-server-downloads

External packages which are used in this Project

  1. AutoMapper
  2. CaptchaMvc
  3. ELMAH
  4. EPPlus
  5. Unity
  6. Unity.Mvc
  7. EntityFramework
  8. Bootstrap

Design Templates

https://colorlib.com/polygon/gentelella/

Encryption Library

  1. SHA512
  2. AES

Project Documents with Screen

Project Description Document

SuperAdmin Document

Admin Document

Agent Document

AgentAdmin Document

HOD Document

User Document