Skip to content

Latest commit

 

History

History
122 lines (86 loc) · 5.38 KB

TROUBLESHOOTING.md

File metadata and controls

122 lines (86 loc) · 5.38 KB
Raw

If you have an issue logging into your Twilio SendGrid account, please read this document. For any questions regarding login issues, please contact our support team.

If you have a non-library Twilio SendGrid issue, please contact our support team.

If you can't find a solution below, please open an issue.

Table of Contents

Migrating from v2 to v3

Please review our guide on how to migrate from v2 to v3.

Continue Using v2

Here is the last working version with v2 support.

Download:

Click the "Clone or download" green button in GitHub and choose download.

Testing v3 /mail/send Calls Directly

Here are some cURL examples for common use cases.

Error Messages

An error is returned if caused by client policy (such as CheckRedirect), or failure to speak HTTP (such as a network connectivity problem).

To read the error message returned by Twilio SendGrid's API:

func main() {
	from := mail.NewEmail("Example User", "test@example.com")
	subject := "Hello World from the Twilio SendGrid Go Library"
	to := mail.NewEmail("Example User", "test@example.com")
	content := mail.NewContent("text/plain", "some text here")
	m := mail.NewV3MailInit(from, subject, to, content)

	request := sendgrid.GetRequest(os.Getenv("SENDGRID_API_KE"), "/v3/mail/send", "https://api.sendgrid.com")
	request.Method = "POST"
	request.Body = mail.GetRequestBody(m)
	response, err := sendgrid.API(request)
	if err != nil {
		log.Println(err)
	} else {
		fmt.Println(response.StatusCode)
		fmt.Println(response.Body)
		fmt.Println(response.Headers)
	}
}

CAUTION: A non-2xx status code doesn't cause an error on sendgrid.API and the application has to verify the response:

resp, err := sendgrid.API(request)
if err != nil {
	return err
}
if resp.StatusCode >= 400 {
	// something goes wrong and you have to handle (e.g. returning an error to the user or logging the problem)
	log.Printf("api response: HTTP %d: %s", resp.StatusCode, resp.Body)
	// OR
	// return fmt.Errorf("api response: HTTP %d: %s", resp.StatusCode, resp.Body)
}

Versions

We follow the MAJOR.MINOR.PATCH versioning scheme as described by SemVer.org. Therefore, we recommend that you always pin (or vendor) the particular version you are working with to your code and never auto-update to the latest version. Especially when there is a MAJOR point release since that is guaranteed to be a breaking change. Changes are documented in the CHANGELOG and releases section.

Environment Variables and Your Twilio SendGrid API Key

All of our examples assume you are using environment variables to hold your Twilio SendGrid API key.

If you choose to add your Twilio SendGrid API key directly (not recommended):

os.Getenv("SENDGRID_API_KEY")

becomes

"SENDGRID_API_KEY"

In the first case, SENDGRID_API_KEY is in reference to the name of the environment variable, while the second case references the actual Twilio SendGrid API Key.

Viewing the Request Body

When debugging or testing, it may be useful to examine the raw request body to compare against the documented format.

You can do this right before you call response, err := client.Send(message) like so:

fmt.Println(string(mail.GetRequestBody(message)))

Signed Webhook Verification

Twilio SendGrid's Event Webhook will notify a URL via HTTP POST with information about events that occur as your mail is processed. This article covers all you need to know to secure the Event Webhook, allowing you to verify that incoming requests originate from Twilio SendGrid. The sendgrid-go library can help you verify these Signed Event Webhooks.

You can find the end-to-end usage example here and the tests here. If you are still having trouble getting the validation to work, follow the following instructions:

  • Be sure to use the raw payload for validation
  • Be sure to include a trailing carriage return and newline in your payload
  • In case of multi-event webhooks, make sure you include the trailing newline and carriage return after each event