Create a dashboard in Power BI that reflects all relevant Key Performance Indicators (KPIs) and metrics in the dataset. The Call Centre Manager is looking for an accurate overview of long-term trends in customer and agent behaviour.
This Power BI project is focused on analyzing a detailed call center dataset, which includes variables such as Call ID, Agent, Date, Time, Topic, whether the call was answered (Y/N), resolution status, speed of answer (in seconds), average talk duration, and satisfaction rating. The objective is to extract meaningful insights regarding call center performance, customer satisfaction, and key trends.
Dashboard
