diff --git a/src/docs/faqs/README.md b/src/docs/faqs/README.md index ba680cd82..99b4c302d 100644 --- a/src/docs/faqs/README.md +++ b/src/docs/faqs/README.md @@ -121,6 +121,12 @@ You may get an error when you try to sign in to the Spot console if: Signing in using username/password is turned off if SSO is set up for your organization. All users, including admins, must use SSO if it’s set up. + You may have multiple organizations, some that use SSO and some that don’t: + + * If your default organization has SSO, then you can only sign in using SSO. You can see your non-SSO organizations in the org list and switch to them. + + * If your default organization doesn’t have SSO, then sign in with your username/password. When you switch to an org with SSO, you’ll get the SSO sign-in page. + * You’re using multiple-factor authentication (MFA) when SSO is set up for your organization. Signing in using MFA is turned off if SSO is set up for your organization. @@ -129,9 +135,7 @@ You may get an error when you try to sign in to the Spot console if: Make sure you’re using the correct MFA token for the organization you’re signing into. MFA tokens are specific to a user and an organization. -* No accounts are associated with your organization in Spot. - [Connect a cloud account](connect-your-cloud-provider/first-account/) to Spot to be able to sign in.