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<html>
<head>
<title>User personas</title>
<style type="text/css">
ol{
margin:0
}
p{
margin:0
}
.c3{
vertical-align:top;
border-style:solid;
border-color:#000000;
border-width:1pt;
padding: 5pt 5pt 5pt 5pt
}
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vertical-align:top;
width:120px;
border-style:solid;
border-color:#000000;
border-width:1pt;
padding:5pt 5pt 5pt 5pt
}
.c11{
background-color:#ffffff;
float: left;
margin-left: 0;
}
.c7{
color:inherit;
text-decoration:inherit
}
.c10{
color:#1155cc;
text-decoration:underline
}
.c5{
height:0pt
}
.c8{
height:11pt
}
.c9{
width: 860px;
float: left;
}
.c4{
font-weight:bold;
font-size: 14px;
}
.c12{
font-style:italic
}
.c6{
background-color:whitesmoke;
}
.c1{
direction:ltr
}
.c13{
background-color:#cc4125;
}
.c2{
line-height:1.5;
font-size: 14px;
}
.title{
padding-top:24pt;
line-height:1.15;
text-align:left;
color:#000000;
font-size:36pt;
font-family:Arial;
font-weight:bold;
padding-bottom:6pt
}
.subtitle{
padding-top:18pt;
line-height:1.15;
text-align:left;
color:#666666;
font-style:italic;
font-size:24pt;
font-family:Georgia;
padding-bottom:4pt
}
body{
color:#000000;
font-size:14pt;
font-family:Arial;
overflow: hidden;
}
h1{
padding-top:24pt;
line-height:1.15;
text-align:left;
color:#000000;
font-size:18pt;
font-family:Arial;
font-weight:bold;
padding-bottom:6pt
}
h2{
padding-top:18pt;
line-height:1.15;
text-align:left;
color:#000000;
font-size:14pt;
font-family:Arial;
font-weight:bold;
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h3{
padding-top:14pt;
line-height:1.15;
text-align:left;
color:#666666;
font-size:12pt;
font-family:Arial;
font-weight:bold;
padding-bottom:4pt
}
h4{
padding-top:12pt;
line-height:1.15;
text-align:left;
color:#666666;
font-style:italic;
font-size:11pt;
font-family:Arial;
padding-bottom:2pt
}
h5{
padding-top:11pt;
line-height:1.15;
text-align:left;
color:#666666;
font-size:10pt;
font-family:Arial;
font-weight:bold;
padding-bottom:2pt
}
h6{
padding-top:10pt;
line-height:1.15;
text-align:left;
color:#666666;
font-style:italic;
font-size:10pt;
font-family:Arial;
padding-bottom:2pt
}
</style>
</head>
<body class="c11">
<p class="c8 c1">
<span class="c13">
</span>
</p>
<table cellpadding="0" cellspacing="0" class="c9">
<tbody>
<tr>
<td class="c0">
<p class="c1 c2">
<img height="145" src="images/image04.jpg" width="145">
</p>
</td>
<td class="c3">
<p class="c1 c2">
<span>Ethan Moser is 22 year old. He was born and raised in Aberdeen, South Dakota and is currently an undergraduate
student at University of Louisiana, Lafayette. He is with the College of Education in their Secondary Education,
General Science program. He is now on his junior year.
</span>
</p>
<p class="c8 c1 c2">
<span>
</span>
</p>
<p class="c1 c2">
<span>Ethan is also a linebacker on the Ragin’ Cajuns football team. Football was his main reason for choosing
UL Lafayette. Sports is his passion and takes up a lot of his spear time. He wants a future as an NFL football player
, but he is aware of the hard competition and has the teacher career as a back-up plan. If he gets any football
related offers he is prepared to move from Lafayette to pursue his dream.
</span>
</p>
</td>
</tr>
<tr>
<td class="c0 c6">
<p class="c1 c2">
<span class="c4">Scenario 1</span>
</p>
</td>
<td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>The football season is over and Ethan has got to
catch up on his academics. He is enrolled in PHYS 207,
Introduction to Physics I, and needs to know when the next
lecture is scheduled.</span></p></td></tr><tr><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>When is the next lecture in PHYS 207, Introduction
to Physics I?</span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">User task</span></p></td><td
class="c3"><p class="c1 c2"><span>Find the class
schedule.</span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. go to </span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click on ‘current
students’ menu</span></p><p class="c1 c2"><span>3.
find and click on the link ‘schedule of
classes’</span></p><p class="c1 c2"><span>4. find and
click on the link ‘proceed to real time
view’</span></p><p class="c1 c2"><span>5. select
subject from the drop-down menu</span></p><p class="c1
c2"><span>6. type in course number</span></p><p class="c1
c2"><span>7. select term from the drop-down
menu</span></p><p class="c1 c2"><span>8. click on the
‘find sections now’ button</span></p><p
class="c1 c2"><span>9. find the section he is enrolled
in</span></p><p class="c1 c2"><span>10. view the begin-end
time of that section</span></p></td></tr><tr><td class="c0
c6"><p class="c1 c2"><span class="c4">Scenario
2</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Ethan recently had a midterm in GEOL 111, Physical
Geology. He felt that the test went very well and is curious
about the result. Ethan is a junior and has checked his
grades online many times before.</span></p></td></tr><tr><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>Wh</span><span>at grade did I receive on my
midterm</span><span>?</span></p></td></tr><tr><td
class="c0"><p class="c1 c2"><span class="c4">User
task</span></p></td><td class="c3"><p class="c1
c2"><span>View grades.</span></p></td></tr><tr><td
class="c0"><p class="c1 c2"><span
class="c4">Steps</span></p></td><td class="c3"><p class="c1
c2"><span>1. go to </span><span class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span><span> </span></p><p
class="c1 c2"><span>2. go straight to the
‘Ulink’ in the bottom menu</span></p><p
class="c1 c2"><span>3. type in active UCS email</span></p><p
class="c1 c2"><span>4. type in corresponding
password</span></p><p class="c1 c2"><span>5. click on the
‘login’ button</span></p><p class="c1
c2"><span>6. click on the ‘students’
tab</span></p><p class="c1 c2"><span>7. find ‘student
information and system channel</span></p><p class="c1
c2"><span>8. click on ‘grade
report’</span></p><p class="c1 c2"><span>9. view
grade</span></p><p class="c8 c1 c2"><span></span></p><p
class="c1 c2"><span class="c12">(I do not have access to
ulink, but i found the steps under ‘current
students’, ‘communications’ and
‘check grades’)</span></p></td></tr><tr><td
class="c0 c6"><p class="c1 c2"><span class="c4">Scenario
3</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Ethan is already looking forward to the next
football season. He wants to see if there are any recent
news about the Ragin’
Cajuns.</span></p></td></tr><tr><td class="c0"><p class="c1
c2"><span class="c4">Scenario question</span></p></td><td
class="c3"><p class="c1 c2"><span>Is there any recent news
about the Ragin’ Cajuns football
team?</span></p></td></tr><tr><td class="c0"><p class="c1
c2"><span class="c4">User task</span></p></td><td
class="c3"><p class="c1 c2"><span>Find news about the
Ragin’ Cajuns football
team.</span></p></td></tr><tr><td class="c0"><p class="c1
c2"><span class="c4">Steps</span></p></td><td class="c3"><p
class="c1 c2"><span>1. go to </span><span class="c10"><a
class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click on ‘athletics’ in
the menu</span></p><p class="c1 c2"><span>3. find and click
on the link 'ragincajuns.com</a></span><span>’</span></p><p
class="c1 c2"><span>4. click on ‘sports’ in the
main menu</span></p><p class="c1 c2"><span>5. click on
‘football’ in the drop down menu</span></p><p
class="c1 c2"><span>6. click on ‘news’ in the
secondary menu</span></p><p class="c1 c2"><span>7. navigate
through the main news by clicking the dots under the
pictures</span></p><p class="c1 c2"><span>8. click more to
read the news of
interest</span></p></td></tr></tbody></table><p class="c8
c1"><span></span></p><table cellpadding="0" cellspacing="0"
class="c9"><tbody><tr class="c5"><td class="c0"><p class="c1
c2"><img height="180" src="images/image03.jpg"
width="145"></p><p class="c8 c1
c2"><span></span></p></td><td class="c3"><p class="c1
c2"><span>Katie Kay is 18 years old and is soon graduating
from Lafayette high school. She is currently applying to
universities, but is not sure where she wants to go. The
University of Louisiana Lafayette is one of the options she
is considering. It is a safe choice as she grew up here and
all of her friends and family live in the area. She has
decided to study sociology as her mother. </span></p><p
class="c8 c1 c2"><span></span></p><p class="c1
c2"><span>Katie is on the school’s volleyball team and
wants to continue playing at the university. She has heard
that there is a girls volleyball team at the University of
Louisiana and thinks she has a fair chance of getting on the
team. On her spare time when not playing volleyball she
likes to be with her friends, go to the mall and talk about
boys.</span></p></td></tr><tr><td class="c0 c6"><p class="c1
c2"><span class="c4">Scenario 1</span></p></td><td class="c3
c6"><p class="c1 c2 c8"><span></span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">Scenario context</span></p></td><td class="c3"><p
class="c1 c2"><span>Katie hopes to continue playing
volleyball and wants to know about the girls volleyball team
at the University of Louisiana. </span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">Scenario question</span></p></td><td
class="c3"><p class="c1 c2"><span>How can I join the girls
volleyball team?</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">User
task</span></p></td><td class="c3"><p class="c1
c2"><span>Learn about the volleyball team and find out how
to join the team.</span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. go to</span><span><a
class="c7"
href="http://louisiana.edu/" target="blank"> </a></span><span
class="c10"><a class="c7"
href="http://louisiana.edu/" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click on ‘prospective
students’</span></p><p class="c1 c2"><span>3. click on
‘freshman students’</span></p><p class="c1
c2"><span>4. scroll down to the ‘more
information’ menu and click ‘topics of
interest’</span></p><p class="c1 c2"><span>5. click
‘Ragin Cajun Athletics’</span></p><p class="c1
c2"><span>6. hover over ‘Recruits’ and click
‘volleyball’</span></p><p class="c1 c2"><span>7.
fill inn the form and click
‘submit’</span></p></td></tr><tr><td class="c0
c6"><p class="c1 c2"><span class="c4">Scenario
2</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Katie wants to know how to apply for the
school</span></p></td></tr><tr><td class="c0"><p class="c1
c2"><span class="c4">Scenario question</span></p></td><td
class="c3"><p class="c1 c2"><span>How do I apply to the
University of Louisiana’s sociology
department?</span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">User task</span></p></td><td
class="c3"><p class="c1 c2"><span>Find the application
process</span></p></td></tr><tr><td class="c0"><p class="c1
c2"><span class="c4">Steps</span></p></td><td class="c3"><p
class="c1 c2"><span>1. go t</span><span><a class="c7"
href="http://louisiana.edu/" target="blank">o </a></span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click on ‘prospective
students’</span></p><p class="c1 c2"><span>3. click on
‘freshman students’</span></p><p class="c1
c2"><span>4. scroll down to ‘ Application process for:
‘ and click ‘First Time
Freshman’</span></p><p class="c1 c2"><span>5. click
‘Click here to apply online’</span></p><p
class="c1 c2"><span>6. click the ‘Click here’
link to create userid and password</span></p><p class="c1
c2"><span>7. fill in the form and click ‘create my
undergraduate Application Login’</span></p><p
class="c1 c2"><span>8. fill in the userid and password and
click ‘Login ‘</span></p><p class="c1
c2"><span>9. click ‘Step 1’</span></p><p
class="c1 c2"><span>10. Follow the steps and fill in all the
forms</span></p><p class="c1 c2"><span>11. click ‘
submit application’</span></p></td></tr><tr><td
class="c0 c6"><p class="c1 c2"><span class="c4">Scenario
3</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Katie wants to know a little more about the
sociology department </span></p></td></tr><tr><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>What does the Sociology department has to
offer?</span></p></td></tr><tr><td class="c0"><p class="c1
c2"><span class="c4">User task</span></p></td><td
class="c3"><p class="c1 c2"><span>Find out more about the
sociology department</span></p></td></tr><tr><td
class="c0"><p class="c1 c2"><span
class="c4">Steps</span></p></td><td class="c3"><p class="c1
c2"><span>1. go t</span><span><a class="c7"
href="http://louisiana.edu/" target="blank">o </a></span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click
‘academics’</span></p><p class="c1 c2"><span>3.
click the link under ‘Undergraduate and Graduate
Programs’</span></p><p class="c1 c2"><span>4. click
the plus sign next to ‘S’</span></p><p class="c1
c2"><span>5. click the ‘Sociology/Anthropology’
link</span></p></td></tr></tbody></table><p class="c8
c1"><span></span></p><table cellpadding="0" cellspacing="0"
class="c9"><tbody><tr><td class="c0"><p class="c1 c2"><img
height="145" src="images/image01.jpg"
width="145"></p></td><td class="c3"><p class="c1
c2"><span>Christine Soens is 44 years old. Her first born
daughter Rebecca is 17 and will soon be ready for college.
They are part of a family of four, currently living in
Cleveland, Mississippi. Rebecca is determined to go to
college away from home. Christine however, wants to keep her
daughter as close as possible. They have agreed to meet each
other halfway and Christine are looking into colleges in the
neighboring states. </span></p><p class="c8 c1
c2"><span></span></p><p class="c1 c2"><span>Rebecca has not
yet decided what she wants to study. She is mainly
interested in design and visual arts, but she feels that she
has a plenty of time to consider her opportunities. Her
mother is more concerned and has already started the search
for a good college that she is comfortable sending her
daughter to. </span></p></td></tr><tr class="c5"><td
class="c0 c6"><p class="c1 c2"><span class="c4">Scenario
1</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Christine wants to find out what kind of art
related programs that is offered at the University of
Louisiana, Lafayette.</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>Does UL Lafayette have good art related
programs?</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">User
task</span></p></td><td class="c3"><p class="c1
c2"><span>Find information about art related
programs.</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span
class="c4">Steps</span></p></td><td class="c3"><p class="c1
c2"><span>1. type ‘University of Louisiana’ into
a search engine</span></p><p class="c1 c2"><span>2. go to
</span><span class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>3. click on ‘academics’ in
the main menu</span></p><p class="c1 c2"><span>4. find and
click on the link ‘undergraduate and graduate
programs’</span></p><p class="c1 c2"><span>5. find and
clicks on the ‘arts’ link</span></p><p class="c1
c2"><span>6. find and clicks on ‘visual arts’ in
the table of undergraduate programs</span></p><p class="c1
c2"><span>7. view the offered
concentrations</span></p></td></tr><tr class="c5"><td
class="c0 c6"><p class="c1 c2"><span class="c4">Scenario
2</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Christine and her husband are financing
Rebecca’s college education. She wants find out how
much it will cost them if Rebecca decides to study at UL
Lafayette.</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>How much is the tuition?</span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">User task</span></p></td><td class="c3"><p
class="c1 c2"><span>Find out what it costs to send her
daughter to UL Lafayette.</span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">Steps</span></p></td><td class="c3"><p class="c1
c2"><span>1. go to </span><span class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click on ‘prospective
students’</span></p><p class="c1 c2"><span>3. click on
the link ‘freshman students’</span></p><p
class="c1 c2"><span>4. finds and clicks on the link
‘estimated costs’ under the heading ‘money
matters’</span></p><p class="c1 c2"><span>5. finds
estimated costs per year for students from
out-of-state</span></p><p class="c1 c2"><span>6. finds a
link to an out-of-state fee scholarship </span></p><p
class="c1 c2"><span>7. clicks on the link and looks into the
scholarship requirements</span></p></td></tr><tr
class="c5"><td class="c0 c6"><p class="c1 c2"><span
class="c4">Scenario 3</span></p></td><td class="c3 c6"><p
class="c8 c1 c2"><span></span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">Scenario context</span></p></td><td class="c3"><p
class="c1 c2"><span>Christine is concerned about housing and
accommodations. She wants to know that her daughter will be
living in a safe environment if she decides to go to UL
Lafayette.</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>What kind of housing and accommodations are
offered to the students?</span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">User task</span></p></td><td class="c3"><p
class="c1 c2"><span>Find accommodation
offers.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. goes to </span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. clicks on the link ‘student
life’ in the main menu</span></p><p class="c1
c2"><span>3. finds and clicks on ‘housing’ at
the bottom of the page under the heading ‘other
services’</span></p><p class="c1 c2"><span>4. clicks
on ‘residence halls and housing’ in the main
menu</span></p><p class="c1 c2"><span>5. views the different
opportunities</span></p><p class="c1 c2"><span>6. clicks on
‘room and board rates’</span></p><p class="c1
c2"><span>7. views the rate at the different
halls</span></p><p class="c1 c2"><span>8. views the meal
plan</span></p></td></tr></tbody></table><p class="c8
c1"><span class="c4"></span></p><table cellpadding="0"
cellspacing="0" class="c9"><tbody><tr class="c5"><td
class="c0"><p class="c1 c2"><img height="170"
src="images/image00.jpg" width="145"></p></td><td
class="c3"><p class="c1 c2"><span>Frank Miller is a
professor at the University of Alabama originally from Ohio.
He has a Ph.D in Computer and Information Science from The
Ohio State University, which he finished in 1982. His main
concentration is Computer Graphics and Motion Technology.
When he met Donna, he moved to her home state Alabama where
they later got married, and he started teaching at the
University of Alabama.</span></p><p class="c8 c1
c2"><span></span></p><p class="c1 c2"><span>Dr. Miller does
a lot of guest lectures, including a research he conducted
in 2005 about 3D animation. Dr. Miller is invited to speak
at the University of Louisiana for a computer vision
graduate class. He has some days off and decided to drive so
he could visit some friends on the
way.</span></p></td></tr><tr class="c5"><td class="c0 c6"><p
class="c1 c2"><span class="c4">Scenario 1</span></p></td><td
class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Dr. Miller has been assigned a parking at the
University of Louisiana and wants to look at a map of the
campus.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>Where is the parking lot?</span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">User task</span></p></td><td class="c3"><p
class="c1 c2"><span>Find a map of the
campus</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. go t</span><span><a
class="c7" href="http://louisiana.edu/" target="blank">o </a></span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click the ‘contact us’
link</span></p><p class="c1 c2"><span>3. click
‘map’</span></p><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td class="c0
c6"><p class="c1 c2"><span class="c4">Scenario
2</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Dr. Miller doesn’t know a lot about the
University of Louisiana and wants to find out about the
research done at the school.</span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">Scenario question</span></p></td><td
class="c3"><p class="c1 c2"><span>How much research is done
at the school?</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">User
task</span></p></td><td class="c3"><p class="c1
c2"><span>Find research conducted at the
school.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. go t</span><span><a
class="c7" href="http://louisiana.edu/"target="blank">o </a></span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click
‘research’</span></p><p class="c1 c2"><span>3.
click the ‘sponsored research’
link</span></p></td></tr><tr class="c5"><td class="c0 c6"><p
class="c1 c2"><span class="c4">Scenario 3</span></p></td><td
class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Dr. Miller wants to utilize the time he has at
university of Louisiana and wants to find out if there are
some events or seminars he can go
to.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>Are there any events
happening?</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">User
task</span></p></td><td class="c3"><p class="c1
c2"><span>Find the events of the day he is at the
school.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. go t</span><span><a
class="c7" href="http://louisiana.edu/" target="blank">o </a></span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. click ‘news’</span></p><p
class="c1 c2"><span>3. click ‘news and
events’</span></p><p class="c1 c2"><span>4. look for
events.</span></p></td></tr></tbody></table><p class="c8
c1"><span></span></p><table cellpadding="0" cellspacing="0"
class="c9"><tbody><tr><td class="c0"><p class="c1 c2"><img
height="185" src="images/image02.jpg"
width="145"></p></td><td class="c3"><p class="c1
c2"><span>Matthew Goldman is a 45 year old professor at the
University of Louisiana. He was born and raised in Vancouver
in Canada. When he was 19 he moved to New York and started
studying Psychology at Colombia University. He graduated in
1993 and started working as a teacher at a high school and
later at Colombia University where he graduated. He was a
well-like teacher with excellent pedagogical
skills.</span></p><p class="c8 c1 c2"><span></span></p><p
class="c1 c2"><span>After many years in New York he wanted
to move again and applied for a job at the University of
Louisiana. He got the job and has worked there some months.
His main field is Social Psychology and he is currently
instructing in 330 Social
Psychology.</span></p></td></tr><tr class="c5"><td class="c0
c6"><p class="c1 c2"><span class="c4">Scenario
1</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Matthew is hungry and it is almost lunch time. He
wants to decide what cafeteria to go to and checks out the
menus. </span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>Which cafeteria are serving the best food
today?</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">User task</span></p></td><td
class="c3"><p class="c1 c2"><span>Find the menus of the
different cafeterias.</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span
class="c4">Steps</span></p></td><td class="c3"><p class="c1
c2"><span>1. goes to </span><span class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. clicks on ‘meals’ under
the heading ‘services and facilities’
</span></p><p class="c1 c2"><span>3. finds
‘today’s menu’</span></p><p class="c1
c2"><span>4. clicks on the different cafeterias</span></p><p
class="c1 c2"><span>5. compares the menus and decides where
to eat</span></p></td></tr><tr class="c5"><td class="c0
c6"><p class="c1 c2"><span class="c4">Scenario
2</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Matthew is teaching PSYC 330, Social Psychology,
every Thursday. He is currently planning his lectures for
the second part of the spring semester and wants to check
the academic calendar to see how many lectures he must
plan.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>How many Thursdays are left until end of
instruction?</span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">User
task</span></p></td><td class="c3"><p class="c1
c2"><span>Check academic calendar.</span></p></td></tr><tr
class="c5"><td class="c0"><p class="c1 c2"><span
class="c4">Steps</span></p></td><td class="c3"><p class="c1
c2"><span>1. goes to </span><span class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. clicks on ‘faculty and
staff’ in the menu</span></p><p class="c1 c2"><span>3.
finds ‘calendars’ under the
‘communication’ heading</span></p><p class="c1
c2"><span>4. clicks on the ‘academic’
link</span></p><p class="c1 c2"><span>5. checks the
calendar</span></p></td></tr><tr class="c5"><td class="c0
c6"><p class="c1 c2"><span class="c4">Scenario
3</span></p></td><td class="c3 c6"><p class="c8 c1
c2"><span></span></p></td></tr><tr class="c5"><td
class="c0"><p class="c1 c2"><span class="c4">Scenario
context</span></p></td><td class="c3"><p class="c1
c2"><span>Matthew has been struggling with a toothache for
several days. He wants to find out about the dental
insurance he gets through the
school.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Scenario
question</span></p></td><td class="c3"><p class="c1
c2"><span>What are the dental insurance
rates?</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">User task</span></p></td><td
class="c3"><p class="c1 c2"><span>Find the dental insurance
rates.</span></p></td></tr><tr class="c5"><td class="c0"><p
class="c1 c2"><span class="c4">Steps</span></p></td><td
class="c3"><p class="c1 c2"><span>1. goes to </span><span
class="c10"><a class="c7"
href="http://louisiana.edu" target="blank">louisiana.edu</a></span></p><p
class="c1 c2"><span>2. clicks on ‘faculty and
staff’ in the menu</span></p><p class="c1 c2"><span>3.
finds the heading ‘services and
facilities’</span></p><p class="c1 c2"><span>4. clicks
on ‘payroll’</span></p><p class="c1 c2"><span>5.
clicks on ‘benefits’ in the top
menu</span></p><p class="c1 c2"><span>6. clicks on
‘dental insurance
rates’</span></p></td></tr></tbody></table><p
class="c8 c1 c2"><span></span></p><p class="c8
c1"><span></span></p><p class="c8 c1"><span></span></p><p
class="c8 c1"><span></span></p><p class="c8
c1"><span></span></p><p class="c8 c1"><span></span></p><p
class="c8 c1"><span></span></p><p class="c8
c1"><span></span></p></body></html>