itsm_change_create.yml

---

- name: Create ServiceNow incident ticket
  hosts: cisco
  gather_facts: false

  tasks:
    - name: Create Change Request Ticket in ITSM System
      delegate_to: localhost
      when: change_fact == true
      block:
        - name: Create Change Request
          servicenow.itsm.change_request:
            instance:
              host: "{{ SN_HOST }}"
              username: "{{ SN_USERNAME }}"
              password: "{{ SN_PASSWORD }}"
            state: new
            type: normal
            requested_by: "splunk_ansible_workflow"
            description: |
              '{{ inventory_hostname }} is out of compliance.
              Use the following URL for details: {{ job_url }}'
            short_description: "{{ inventory_hostname }}"
            priority: low
            impact: low
            risk: low
            urgency: medium
            category: network
            assignment_group: 'Network CAB Managers'
            other:
              start_date: "{{ lookup('pipe','date +%Y%m%d%H%M%S')}}"
              expected_start: "{{ lookup('pipe','date +%Y%m%d%H%M%S')}}"
              implementation_plan: >
                Implement the following playbook, which will run the tasks detailed in the second link
                {{ job_url }}
                https://gitlab.com/redhatautomation/network_demos/-/blob/main/base_configuration/network_STIG_set.yml?ref_type=heads
              answer: true
          register: change_out

        - name: Set fact for change number
          ansible.builtin.set_fact:
            change_number: "{{ change_out.record.number }}"

        - name: Debug change number
          ansible.builtin.debug:
            msg: "{{ change_number }}"

    - name: Set change Number
      ansible.builtin.set_stats:
        data:
          change_number: "{{ change_number }}"



    # - name: Create incident
    #   servicenow.itsm.change_request:
    #     instance:
    #       host: "{{ SN_HOST }}"
    #       username: "{{ SN_USERNAME }}"
    #       password: "{{ SN_PASSWORD }}"
    #     state: new
    #     type: emergency
    #     requested_by: ansible_workflow
    #     short_description: Block IP Workflow
    #     description: "Splunk AAP workflow blocking IP: {{ block_ip }}"
    #     priority: high
    #     impact: low
    #     risk: low
    #     category: network
    #     other:
    #       planned_start: "{{ lookup('pipe','date +%Y%m%d%H%M%S')}}"
    #       answer: true
    #   register: change_out