-
Notifications
You must be signed in to change notification settings - Fork 1
/
itsm_change_request.yml
110 lines (98 loc) · 3.39 KB
/
itsm_change_request.yml
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
---
- name: ServiceNow Change Request Tasks
hosts: localhost
gather_facts: false
tasks:
- name: Create Change Request Ticket in ITSM System
tags:
- create
block:
- name: Create Change Request
servicenow.itsm.change_request:
instance:
host: "{{ SN_HOST }}"
username: "{{ SN_USERNAME }}"
password: "{{ SN_PASSWORD }}"
state: new
type: normal
requested_by: "splunk_ansible_workflow"
description: |
'{{ inventory_hostname }} is out of compliance.
Use the following URL for details: {{ job_url }}'
short_description: "{{ inventory_hostname }}"
priority: low
impact: low
risk: low
urgency: medium
category: network
assignment_group: 'Network CAB Managers'
other:
start_date: "{{ lookup('pipe','date +%Y%m%d%H%M%S')}}"
expected_start: "{{ lookup('pipe','date +%Y%m%d%H%M%S')}}"
implementation_plan: >
Implement the following playbook, which will run the tasks detailed in the second link
https://student1.pnbzp.example.opentlc.com/#/templates/job_template/24/details
https://gitlab.com/redhatautomation/network_demos/-/blob/main/base_configuration/network_STIG_set.yml?ref_type=heads
answer: true
register: change_out
delegate_to: localhost
- name: Set fact for change number
ansible.builtin.set_fact:
#change_number: 'CHG0030022'
change_number: "{{ change_out.record.number }}"
- name: Debug change number
ansible.builtin.debug:
msg: "{{ change_number }}"
check_mode: false
- name: Retrieve change requests by number
tags:
- info
servicenow.itsm.change_request_info:
instance:
host: "{{ SN_HOST }}"
username: "{{ SN_USERNAME }}"
password: "{{ SN_PASSWORD }}"
number: "{{ change_number }}"
register: result
- name: Debug change number
ansible.builtin.debug:
msg: "{{ result }}"
- name: Mark change request as implement
tags:
- implement
servicenow.itsm.change_request:
instance:
host: "{{ SN_HOST }}"
username: "{{ SN_USERNAME }}"
password: "{{ SN_PASSWORD }}"
number: "{{ change_number }}"
state: implement
register: change
- name: Mark change request as review
tags:
- review
servicenow.itsm.change_request:
instance:
host: "{{ SN_HOST }}"
username: "{{ SN_USERNAME }}"
password: "{{ SN_PASSWORD }}"
number: "{{ change_number }}"
state: review
register: change
- name: Mark change request as Closed
tags:
- closed
servicenow.itsm.change_request:
instance:
host: "{{ SN_HOST }}"
username: "{{ SN_USERNAME }}"
password: "{{ SN_PASSWORD }}"
number: "{{ change_number }}"
state: closed
close_code: "{{ close_code | default('successful') }}"
close_notes: "{{ close_notes }}"
register: change
# - name: Set change Number
# ansible.builtin.set_stats:
# data:
# change_number: "{{ change_number }}"