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todo.txt
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todo.txt
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* Tasks, such as 'TAS000000000123' (TAS000000000416).
* remedy-close should invoke tkt_assign() if necessary.
* "-m" option for cvs/svn/rcs-like commit text
* standardize command-line flags
* when remctl stdin/stdout works:
- stdin for text of changes
- worklog should log to newsgroup with more text
- 'client-contact' to start an actual email
* 'all' functionality - get groups to search for out of a given user, and
proceed to do scans based on that information.
remedy-list -t unassigned --all-groups -u jonpilat
* 'set pending' for the status field
* Simple 'reassign to ITS Help Desk Level 2' option, probably with aliases
for common groups; also wildcard searches for groups
* remake 'pending ' - set Status to Pending, Status Reason to "Client Action
Required."
* From vdc:
Can we say, if someone closes a ticket, the one closing the ticket must be
assigned to the ticket, or if there's no assignee, it automagically gets
assigned to them?
* "Number of hours worked" on assign/close
* Homepage