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CHANGELOG.md

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Changelog

All notable changes to this project will be documented in this file.

The format is based on Keep a Changelog, and this project adheres to Semantic Versioning.

[Unreleased]

[1.4.5] - 2021-12-17

  • ticket.py - removing leftover debugging statement, oops

[1.4.4] - 2021-12-06

  • ticket.py - journal entries now correctly point at journal timestamps, not the parent ticket timestamp
  • ticket.py - timestamps now convert back to your local time zone from UTC when printed

[1.4.3] - 2021-07-06

  • Incident.py - changing how we detect resolved tickets.
  • Incident.py - tktStringResolution() sees cancelled tickets and prints different information for them
  • ticket.py - tktStringResolution() sees cancelled tickets and prints different information for them

[1.4.2] - 2020-12-01

  • Incident.py - can now search by ticket age
  • Incident.py - added debugging information to tktFilter()
  • snow-incident-list - search by ticket age

[1.4.1] - 2020-11-16

  • RITM.py - tktIsResolved() now says "False" for work-in-progress tickets
  • various Exceptions fixed

[1.4.0] - 2020-04-20

  • added CentOS 8 support (mostly Requires and BuildRequires work)
  • snow-tkt - documentation formatting fix
  • no longer using 'instance', now need 'hostname' for configuration (because instance isn't stable enough)
  • userLink() - more general form of userLinkName() and usrLinkUsername()
  • snow-tkt-assign - bug fixes for --debug call

[1.3.2] - 2019-11-14

  • fixes to make user 'guest' work more cleanly without crashing snow-tkt
    • init.py - CacheQueryOne() now returns None instead of a weird 'value' block
    • ticket.py - touch-ups for Requestor Info block
      • snow-tkt - better job of reporting exceptions

[1.3.1] - 2019-08-19

  • RITM.py - 'unresolved' search in tktFilter() now includes 'pending'. 'open' does not.

[1.3.0] - 2019-08-19

Changed

  • Incident.py - dropping all of the 'stage' search bits from tktFilter() because that field doesn't exist in SNOW (it's left over from Remedy-land)
  • Converted all scripts and libraries to python 3
  • RedHat .spec file now works with epel + python36
  • ran all python through flake8 python linter, cleaned it up to match

Dropped

  • no longer building for RHEL 6

[1.2.3] - 2019-03-20

Added

  • CHANGELOG.md - standardizing on a single changelog file

Changed

  • Makefile.local - now includes Pypi (pip) bindings
  • setup.py, omdclient.spec - re-worked for setuptools instead of distutils.core
  • README.md - lots of updates on the path towards real distribution