DSC 4 EVL / Cannot Disarm #145
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That's an error returned from the EVL device itself. Was this working with the stock integration? If so, could you enable debug logging and go through that arm/disarm sequence and then paste the logs? What version of device is this and what firmware version are you running? |
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Interestingly, yes the original integration had the same issue. The card is an EnvisaLink 4, running Firmware Version: 01.05.213. Let me paste you the logs now. |
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Do you have "keypad blanking" setup on your panel? I found an old EyezOn forum thread which sounds like a very similar issue to what you are seeing. |
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I do have this enabled. I don’t suppose you know how to disable this do you? If not, I’ll start searching.
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Subject: Re: [ufodone/envisalink_new] DSC 4 EVL / Cannot Disarm (Issue #145)
Do you have "keypad blanking" setup on your panel? I found an old EyezOn forum thread<https://forum.eyezon.com/viewtopic.php?t=792> which sounds like a very similar issue to what you are seeing.
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Short answer: Section 16, Fourth System Option Code, Option 3 should be OFF (zero) to disable Keypad Blanking. |
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If you need more help, let me know. |
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So I've just entered the installer code, then 016 to get to the configuration options. Using the < > keys on the keypad I moved to the Keypad Blanking section. It actually shows as off. When I arm overnight, the screen goes off, but the keys remain backlit. Does that sound like keypad blanking is on??? |
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I have the PK5500 keypads and this is what I see at 016: |
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Interesting. This is my keypad state when armed. Is this different to yours? |
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Completely different. You have a blank screen but with backlighting, never seen that before, Also notice that the armed LED lock symbol is off. |
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Scenario:
Everything is working well, having deployed this as a fresh install, I chose not to migrate over from the old integration. The system arms ok across all modes, and whilst I can disarm it whilst it is in the counting phase of arming. Once it is armed, I cannot disarm.
I checked the logs, and can see the event flagging the issue here:
The timestamp for this matches when I was trying to disarm in HA UI. At that time, I confirmed the alarm is in an armed state, confirmed with keypads, and EyezOn Mobile app. Home Assistant also shows the armed state. I was able to disarm using the keypads, and I saw the state change in HA.
Versions:
Envisalink_new = 0.9.2
Core = 2024.10.2
Supervisor = 2024.10.2
Operating System = 13.2
Frontend = 20241002.3
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