FAQ

Frequently Asked Questions when working with the D-WISE Tool Suite (DWTS)

Basics

Who is D-WISE?

The D-WISE project is a research project at the University of Hamburg. For more information, please visit: www.dwise.uni-hamburg.de.

What is the DWTS designed for?

The DWTS is created for qualitative discourse analysis with a hermeneutical focus.

Is DWTS free and open source?

The D-WISE Tool Suite is a project at University Hamburg financed by the BMBF and created as open source prototypical work environment.

How do I use DWTS?

We have several pages for guiding user through DWTS. For detailed walk throughs, feel free to check out our 'User Guide':

• https://github.com/uhh-lt/dwts/wiki/User-Guide; and for specific working steps our 'How To':
• https://github.com/uhh-lt/dwts/wiki/How-To

If you want to know more about the machine learning models we use, please check out:

• https://github.com/uhh-lt/dwts/wiki/Machine-Learning-Models

What languages are supported in DWTS?

For now, annotations in english, german and italian are supported by DWTS.

How to cite DWTS?

For what media formats is DWTS suitable?

DWTS is created as a tool to support multimodal data analysis, including text, images, audio, and video. You can analyze the following data formats:

• .txt
• .html
• .jpg
• ...

For what kind of discourse analytical programs is DWTS suitable?

DWTS is designed for the Sociology of Knowledge Approach to Discourse, focusing hermeneutical oriented projects

Getting Started

Is it possible to download DWTS or use it offline?

DWTS is a browser-based software - for now, you cannot download DTWS and use it offline.

Which devices are working with DTWS?

DWTS works best in bigger screens on computers and laptops. The interface won't be displayed in an ideal way on tablets.

Is there a user limit for collaborative projects?

No, there is no user limit for collaborative research projects in DWTS.

Where can I get in touch with D-WISE and the DWTS-Team?

For getting in touch, feel free to contact dwise@uni-hamburg.de.

How do I reset my Password?

For resetting your password, please contact dwise@uni-hamburg.de.

Account

How long will my account and my data be saved on the D-WISE servers? Will my data be deleted after a while?

How can I delete my account?

Please contact dwise@uni-hamburg.de for deleting your account.

Can I change my profile information and account details, like my e-Mail address?

Project

Do I have to save my project manually? Will it be automatically saved?

Is my project saved, when I close my browser?

How many projects can I create?

Collaboration

How do I add members to my project?

What roles and permissions can be assigned?

Data Security in DWTS

What about Data Security in D-WISE?

Where is my Data saved?

Is my Data secure?

Can anyone see my data?

Is private or sensitive data safe in DWTS?

Data Import and Export in DWTS

Data in DWTS

How can I import my data?

How can I export my data?

Can I save my data offline?

Is there a limit for the size of data import?

Is the uploadable file size or the number of users that can work collaboratively limited?

Problems, Bugs, and Errors in DWTS

Where can I get technical support?

For getting in touch or technical support, feel free to contact dwise@uni-hamburg.de or check out the DWTS user guide at github: https://github.com/uhh-lt/dwts/wiki/userguide

What does the bug report 'Error' mean?

Why does the DWTS is working slowly right now?

You can try restart your computer, your browser, or cleaning your browser cache or contact dwise@uni-hamburg.de.