FAQ

Frequently Asked Questions when working with the D-WISE Tool Suite (DWTS)

Basics

Is DWTS free and open source?

The D-WISE Tool Suite is a project at University Hamburg financed by the BMBF and created as open source prototypical work environment.

What languages are supported in DWTS?

For now, annotations in english, german and italian are supported by DWTS.

How to cite DWTS?

For what media formats is DWTS suitable?

DWTS is created as a tool to support multimodal data analysis, including text, images, audio, and video. You can analyze the following data formats:

• .txt
• .html
• .jpg
• ...

Getting Started

Is it possible to download DWTS or use it offline?

DWTS is a browser-based software - for now, you cannot download DTWS and use it offline.

Which devices are working with DTWS?

DWTS works best in bigger screens on computers and laptops. The interface won't be displayed in an ideal way on tablets.

Is there a user limit for collaborative projects?

No, there is no user limit for collaborative research projects in DWTS.

Where can I get technical support?

For getting in touch or technical support, feel free to contact dwise@uni-hamburg.de

How do I reset my Password?

For resetting your password, please contact dwise@uni-hamburg.de.

Data in DWTS

How can I import my data?

How can I export my data?

Can I save my data offline?

What about Data Security in D-WISE?

Where is my Data saved?

Is my Data secure?

Can anyone see my data?

Is private or sensitive data safe in DWTS?

Is there a limit for the size of data import?

Is the uploadable file size or the number of users that can work collaboratively limited?

Bugs and Errors in DWTS

What does the bug report 'Error' mean?

Why does the DWTS is working slowly right now?

You can try restart your computer, your browser, or cleaning your browser cache or contact dwise@uni-hamburg.de.

Account

How long will my account and my data be saved on the D-WISE servers? Will my data be deleted after a while?

How can I delete my account?

Please contact dwise@uni-hamburg.de for deleting your account.

Can I change my profile information and account details, like my e-Mail address?