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mitchpolygon authored Nov 6, 2024
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To initiate a CDK chain upgrade, the Implementation Provider can request support from Polygon by submitting the "*Request Help for an Issue with an Existing CDK Chain*" through the service desk.

| ![CDK Service Desk](path/to/CDK%20service%20desk.png) | ![Example Request](path/to/Example%20request.png) |
|-------------------------------------------------------|---------------------------------------------------|
| **CDK service desk**| **Example request**|
<table>
<tr>
<td>
<img alt="CDK Service Desk" src="https://github.com/mitchpolygon/polygon-docs/blob/main/docs/img/cdk/CDK-service-desk.png?raw=true" width="300"/>
</td>
<td>
<img alt="Example Request" src="https://github.com/mitchpolygon/polygon-docs/blob/main/docs/img/cdk/Example-request.png?raw=true" width="300"/>
</td>
</tr>
<tr>
<td><strong>CDK service desk</strong></td>
<td><strong>Example request</strong></td>
</tr>
</table>

Polygon will then collaborate with the Implementation Provider to **schedule** the UTC timing and dates for the upgrade.

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