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vyanovsky authored Jul 4, 2023
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Expand Up @@ -5,7 +5,7 @@ sidebar_position: 4

:::info

This article covers AdGuard for Android, a multifunctional ad blocker that protects your device at the system level. To see how it works, first-hand [download the AdGuard app](https://adguard.com/download.html?auto=true)
This article covers AdGuard for Android, a multifunctional ad blocker that protects your device at the system level. To see how it works, firsthand [download the AdGuard app](https://adguard.com/download.html?auto=true)

:::

Expand All @@ -23,7 +23,11 @@ To get a bug report directly from your device, do the following:

3. Select the type of the bug report you want and tap **Report**.

> After a moment you get a notification that the bug report is ready (see figure 2).
::: note

After a moment, you will see a notification that the bug report is ready (see Figure 2).

:::

![Bug report *mobile](https://cdn.adtidy.org/public/Adguard/kb/newscreenshots/En/Android3.1/bugreporteen.png)

Expand All @@ -33,7 +37,11 @@ To get a bug report directly from your device, do the following:

5. Send this log to our support team.

> Note: Our support team will process your ticket much faster if you specify the HelpDesk ticket number or the GitHub issue number in your message to support.
::: note

Note: Our support team will process your ticket much faster if you specify the HelpDesk ticket number or the GitHub issue number in your message to support.

:::

## Capture a bug report via Logcat

Expand All @@ -56,19 +64,19 @@ Follow this instruction:

**Part #2: reproduce the problem**

It is important to reproduce the problem after you're done with the part #1.
It is important to reproduce the problem after you're done with the first part.

1. Reproduce the problem.

2. Remember/write down the date/time of reproduction and specify it in the email to our support later.
2. Remember/write down the date and time of reproduction and include it in the email to our support later.

**Part #3: get the log**

1. Connect your device to a PC with a USB cable.

2. Download [Android SDK Platform Tools](https://developer.android.com/studio/releases/platform-tools#downloads). Choose the appropriate download link for your OS from the Downloads section. Once you click the link, a ZIP file will be downloaded. You can extract the ADB (Android Debug Bridge) files from the ZIP file and store them wherever you want.
2. Download [Android SDK Platform Tools](https://developer.android.com/studio/releases/platform-tools#downloads). Choose the appropriate download link for your OS from the Downloads section. Once you tap the link, a ZIP file will be downloaded. You can extract the ADB (Android Debug Bridge) files from the ZIP file and store them wherever you want.

3. Test whether ADB is working properly: connect your Android device to your computer using a USB cable, open the Command Prompt, PowerShell or Terminal and run the following command:
3. Test whether ADB is working properly: connect your Android device to your computer using a USB cable, open the Command Prompt, PowerShell or Terminal and run the following command:

`adb devices`

Expand All @@ -94,4 +102,8 @@ Email the created `txt` file as well as problem reproduction time (from part #2)

5. Send this log to our support team.

> Note: Our support team will process your ticket much faster if you specify the HelpDesk ticket number or the GitHub issue number in your message to support.
::: note

Note: Our support team will process your ticket much faster if you specify the HelpDesk ticket number or the GitHub issue number in your message to support.

:::

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