Q: Is the HelpDeskBot service opt-in only or does it save all of my data? A: The HelpDeskBot only re-posts your Slack question to Discourse if you opt-in.
Q: My original message was not that clear, can I edit it before porting it over to Discourse? A: Yes! If you edit your original question before reacting with :bridge:", the bot will automatically send over the edited version.
Q: My original post was not clear, can I edit it on Discourse? A: Yes, those with sufficient Discourse privileges can edit the post on Discourse as well as the title.
Q: Can I customize the title for my post? A: Not yet, but we are working on a way to do that so the titles are more relevant to the posts.
Q: If someone answers my question on Discourse after it is ported over, will I know? A: No, you need to use the link posted after you opt-in to follow the post on Discourse.
Q: Is there an automated way to mark something as a solution in Slack so it gets ported over? A: Not at this time. We are actively looking for a solution to this.
Q: Can I opt out of the service entirely, I don't like seeing bots. A: At this time, no. But it is something we are exploring and may add in the future.
Q: Why does the bridge itself exist between Slack and Discourse? A: We have a free Slack workspace so only 10,000 messages are visible at any one time. That means that pretty much all content will disappear after a few days or weeks. This helps fix that issue!
Q: What is use to build the bot/bridging service? A: We currently use Zapier.com for the bridge/bot.
More questions? Open an issue above ^.