Random response for not replying operator

LiveHelperChat · Dec 20, 2022 · d31b3d9 · d31b3d9
1 parent 0a0bccd
commit d31b3d9
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Showing 2 changed files with 18 additions and 9 deletions.
diff --git a/lhc_web/lib/core/lhabstract/fields/erlhabstractmodelautoresponder.php b/lhc_web/lib/core/lhabstract/fields/erlhabstractmodelautoresponder.php
@@ -403,7 +403,7 @@
         'timeout_op_reply_message_1' => array(
             'type' => 'textarea',
             'height' => '86px',
-            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [1]'),
+            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [1], use ||| to separate random messages.'),
             'required' => false,
             'hidden' => true,
             'main_attr' => 'bot_configuration_array',
@@ -413,7 +413,7 @@
        'timeout_op_reply_message_2' => array(
             'type' => 'textarea',
             'height' => '86px',
-            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [2]'),
+            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [2], use ||| to separate random messages.'),
             'required' => false,
             'hidden' => true,
             'main_attr' => 'bot_configuration_array',
@@ -423,7 +423,7 @@
        'timeout_op_reply_message_3' => array(
             'type' => 'textarea',
             'height' => '86px',
-            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [3]'),
+            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [3], use ||| to separate random messages.'),
             'required' => false,
             'hidden' => true,
             'main_attr' => 'bot_configuration_array',
@@ -433,7 +433,7 @@
        'timeout_op_reply_message_4' => array(
             'type' => 'textarea',
             'height' => '86px',
-            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [4]'),
+            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [4], use ||| to separate random messages.'),
             'required' => false,
             'hidden' => true,
             'main_attr' => 'bot_configuration_array',
@@ -443,7 +443,7 @@
        'timeout_op_reply_message_5' => array(
             'type' => 'textarea',
             'height' => '86px',
-            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [5]'),
+            'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message for timeout [5], use ||| to separate random messages.'),
             'required' => false,
             'hidden' => true,
             'main_attr' => 'bot_configuration_array',
@@ -498,7 +498,7 @@
         )),
         'close_message' => array(
         'type' => 'textarea',
-        'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message to visitor on chat close'),
+        'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message to visitor on chat close. Use ||| to separate random messages.'),
         'height' => '86px',
         'required' => false,
         'hidden' => true,
@@ -508,7 +508,7 @@
         )),
         'offline_message' => array(
         'type' => 'textarea',
-        'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message to visitor if department is offline'),
+        'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message to visitor if department is offline. Use ||| to separate random messages.'),
         'height' => '86px',
         'required' => false,
         'hidden' => true,
@@ -518,7 +518,7 @@
         )),
         'multilanguage_message' => array(
         'type' => 'textarea',
-        'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message to visitor if operator speaks same language as visitor.'),
+        'trans' => erTranslationClassLhTranslation::getInstance()->getTranslation('abstract/proactivechatinvitation', 'Message to visitor if operator speaks same language as visitor. Use ||| to separate random messages.'),
         'height' => '86px',
         'required' => false,
         'hidden' => true,

diff --git a/lhc_web/lib/models/lhabstract/erlhabstractmodelautoresponder.php b/lhc_web/lib/models/lhabstract/erlhabstractmodelautoresponder.php
@@ -145,7 +145,16 @@ public function __get($var)
            case 'multilanguage_message':
                $this->{$var} = null;
                if (isset($this->bot_configuration_array[$var])) {
-                   $this->{$var} = $this->bot_configuration_array[$var];
+
+                   $msgData = explode('|||', $this->bot_configuration_array[$var]);
+
+                   if (count($msgData) > 1) {
+                       $item = trim($msgData[mt_rand(0,count($msgData)-1)]);
+                   } else {
+                       $item = $this->bot_configuration_array[$var];
+                   }
+
+                   $this->{$var} = $item;
                }
                return $this->{$var};
                break;