FAQ

Is there a shortcode to print the booking form?

Yes, use the [booking-form] shortcode.

Can I change the format of the date or time?

Yes, set the format for the datepicker in Bookings > Settings. The format used in the backend will depend on the date and time formats in your WordPress settings.

The datepicker or timepicker is not working.

If you load up the form and no date or time picker is popping up when you select those fields, this is likely caused by a Javascript error from another plugin or theme. You can find the problematic plugin by deactivating other plugins you're using one-by-one. Test after each deactivation to see if the date and time pickers work.

If you have deactivated all other plugins and still have a problem, try switching to a default theme (one of the TwentySomething themes).

I'm not receiving notification emails for new bookings.

This is almost always the result of issues with your server and can be caused by a number of things. Before posting a support request, please run through the following checklist:

1. Double-check that the notification email in Bookings > Settings > Notifications is correct.
2. Make sure that WordPress is able to send emails. The admin email address in the WordPress settings page should receive notifications of new users.
3. If you're not able to receive regular WordPress emails, contact your web host and ask them for help sorting it out.
4. If you're able to receive regular WordPress emails but not booking notifications, check your spam filters or junk mail folders.
5. If you still haven't found the emails, contact your web host and let them know the date, time and email address where you expected to receive a booking. They should be able to check their logs to see what is happening to the email.

Can I make the phone number required?

This is a common request so I have written a small addon to do this for you. Learn more.

Can I translate the booking form?

Yes, everything in this plugin can be translated using the standard translation process and software like PoEdit. If you're not familiar with that process, I'd recommend you take a look at the Loco Translate plugin, which provides a simple interface in your WordPress admin area for translating themes and plugins.

If you make a translation, please help others out by adding it to the GitHub repository so that I can distribute it for others.

I set Early or Late Bookings restrictions, but I scan still book during that time

Users with the Administrator and Booking Manager roles are exempt from these restrictions. This is so that they can make last-minute changes to bookings as needed. If you want to test the Early or Late Bookings restrictions, try logging out and testing.

I want to add a field to the form. Can I do that?

The addon, Custom Fields for Restaurant Reservations, will allow you to add a field or modify some of the existing fields of the booking form. Developers who are comfortable coding up plugins for WordPress can add their own fields using the hooks provided. Developers can find a rough guide to coding a custom field in the answer to this support request.

More questions and answers

Find answers to even more questions in the FAQ.