This dashboard is part of the PwC virtual Internship and I was tasked with creating a dashboard in Power BI for Claire who is a call center manager at PhoneNow. The dashboard has to reflects all relevant Key Performance Indicators (KPIs) and metrics in the dataset.
The dashboard showed some metrics which includes:
Overall customer satisfaction
Overall calls answered/abandoned
Calls by time
Average speed of answer
Agent’s performance quadrant -> average handle time (talk duration) vs calls answered