update issue templates (#254)

* update issue templates

* [skip ci] - remove emoji

.github/ISSUE_TEMPLATE/bug.yml

@@ -0,0 +1,20 @@
+---
+name: Bug Template
+about: Report a bug from a developer or end user
+title: "[bug] <title>"
+labels: [bug, medium]
+---
+
+## Before you proceed
+
+ - Check if this is already reported in another issue
+ - Leave a comment on the issue if there is information missing or you have a question
+
+## Describe the issue in detail
+
+ - Add step-by-step repro instructions
+ - Add information about your environment: OS, browser, browser version, Connect package version
+ - Add information about your toolchain: package manager, package bundler
+ - If possible, add a screenshot of the issue, raw debug output, and/or a screenshot of the console log
+
+## What is the expected/desired behavior

.github/ISSUE_TEMPLATE/feature.yml

@@ -0,0 +1,45 @@
+name: Feature Request
+description: File a feature request
+title: "[feat] <title>"
+labels: [enhancement, low]
+body:
+- type: textarea
+  attributes:
+    label: Scenario
+    description: A brief description of the requirement.
+    placeholder: |
+      User Story: As a [Role], I want [Feature] so that [Reason]
+      > As a User, I want to connect my wallet so that I can transfer my assets.
+
+      Job Story: When [Situation], I want [Motivation] so that [Expected Outcome]
+      > When I have a wallet connected, I want to be able to transfer my assets to another chain so that I can use them in other applications.
+
+      Problem Story: In order to [Solve Problem], we will [Build Solution]
+      > In order to allow users to transfer their assets to other chains, we will build a bridge that will allow them to do so.
+
+      System Story: [Action Verb] [Subject] So that [Who] gets [What] or [Goal] is achieved.
+      > Connect Wallet So that User gets access to their assets.
+
+      Improvement Story: We have [Current Situation], we want to have [Desired Situation]
+      > We have a bridge that allows users to transfer their assets to other chains, we want to have a bridge that allows users to transfer their assets to other chains and also allows them to swap their assets.
+  
+      Feature Story: [Action] the [Result] [by/for/of/to/in] [Object]
+      > Transfer the assets by using the bridge.
+    render: markdown
+
+- type: textarea
+  attributes:
+    label: Acceptance Criteria
+    description: A concise description of what are your expectations.
+    placeholder: |
+      - [ ] Given that the user has a wallet connected When the user clicks on the transfer button Then the user should be able to transfer their assets
+      - [ ] Given that the user has a wallet connected When the user clicks on the swap button Then the user should be able to swap their assets
+      - [ ] Given that the user has a wallet connected When the user clicks on the transfer button Then the user should be able to transfer their assets
+
+- type: textarea
+  attributes:
+    label: Anything else?
+    description: |
+      Links? References? Anything that will give us more context about the issue you are encountering!
+
+      Tip: You can attach images or log files by clicking this area to highlight it and then dragging files in.

.github/ISSUE_TEMPLATE/development-support-request.yml → .github/ISSUE_TEMPLATE/support.yml

@@ -1,7 +1,7 @@
-name: 🐞 Development Support Request
-description: File a development support request
-title: "[BUG][DSR] <title>"
-labels: [bug, needs triage, medium]
+name: Support Request
+description: File a support request
+title: "[support] <title>"
+labels: [needs triage, medium, wormhole-support]
 body:
 - type: checkboxes
   attributes:
@@ -13,9 +13,9 @@ body:
 - type: checkboxes
   attributes:
     label: have you checked our wiki for common solutions?
-    description: Please take a look to our [wiki page](../wiki) to see if we already have a **how to** to help you.
+    description: Please take a look to our [wiki page](../wiki) or [docs](https://portalbridge.com/docs) to see if we already have a **how to** to help you.
     options:
-    - label: I have searched the wiki
+    - label: I have searched the wiki or docs
       required: true
 - type: textarea
   attributes: