- Notifications:
In-dashboard as well as email notifications whenever a new ticket is created or responded to. 2. Support Tickets: User can open (crud included for admin) support tickets. User has access to their own tickets only 3. Categories/Departments: Unlimited Categories/departments supported 4. Ticket tracking status: Open, Resolved and closed More status types can be easily added by admin 5. Priority: Low, Medium and High More types can be added easily 6. Users management: Admin, Support Agent and Client User types built into the sstem Unlimited user accounts can be created for your support agents and clients 7. Products & Services: Option to add briefs about your products and services TODO: there could be an option on ticket creation screen to choose one of the products/services to which this ticket relates Datatable supported If you need customization or changes to this set of requirements feel free to contact me at amr.shah@gmail.com