Over the years, I have spent significant portion of my time assisting startups and enterprises in building their security capabilities and some of the most common problems that I have noticed are around budget allocation and not enough team members to support.
Like some companies are literally using Google Sheets or free tier Jira to track the IT tickets but I don't find it very good approach.
So, I thought of creating a small open source utility that can help smaller and leaner teams in managing the tickets effectively.
This utility is still under development but it's fully functional minus the frontend :-P.
I would greatly appreciate any contributions in the development of this open source platform.
- Completely free to use that can help you save significant amount of money like no monthly billings, just run it on internal retricted EC2 Micro instance and it should work.
- You can modify and customize "OPS-IN Ticket System" the way you want.
- Better team collaboration no more hassle of tagging users individually in Spreadsheets.
- Very small and Scalable incident ticketing system that can handle large volumes of tickets and users.
- Frontend with Dashboard and intial functionality to create, update, search and delete incidents functionality.
- Option to add user authetication on the frontend page.
- Email notifications and RTM integration.
Youtube Demo: https://www.youtube.com/watch?v=UDNcNf01ZIg
~Ashishsecdev