Merge branch 'develop' v0.8.8

CHANGELOG.md

@@ -7,6 +7,15 @@ and this project adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0
 
 ## [Unreleased]
 
+## [0.8.8] - 2023-10-10
+### Added
+- Agent Assist bot can now generate a draft email from agent to caller, summarizing call and next steps
+
+### Fixed
+- Fix #102 - Agent Assist bot widget stopped working - display is blank.
+- Pull latest Qnabot Plugins submodule to get [Bedrock embeddings function whitespace fix](https://github.com/aws-samples/qnabot-on-aws-plugin-samples/blob/develop/CHANGELOG.md#fixed)
+
+
 ## [0.8.7] - 2023-10-03
 ### Added
 - Generative transcript summarization and LLM powered Agent Assist are now enabled by default using Amazon Bedrock.
@@ -312,7 +321,9 @@ and this project adheres to [Semantic Versioning](https://semver.org/spec/v2.0.0
 
 - Initial release
 
-[Unreleased]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.6...develop
+[Unreleased]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.8...develop
+[0.8.8]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.6...v0.8.7
+[0.8.7]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.7...v0.8.6
 [0.8.6]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.6...v0.8.5
 [0.8.5]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.5...v0.8.4
 [0.8.4]: https://github.com/aws-samples/amazon-transcribe-live-call-analytics/compare/v0.8.4...v0.8.3

VERSION

@@ -1 +1 @@
-0.8.7
+0.8.8

lca-agentassist-setup-stack/qna-aa-demo.jsonl

@@ -6,6 +6,7 @@
 {"qid":"SlotType.CARDTYPE","descr":"Capture credit card type","resolutionStrategyRestrict":true,"slotTypeValues":[{"samplevalue":"reward-cards","synonyms":"rewards"},{"samplevalue":"purchase-cards","synonyms":"purchase"}],"type":"slottype","_id":"SlotType.CARDTYPE"}
 {"qid":"AADEMO.CardTypeAndName","a":"Suggested response: Perfect! Hi {{getSlot 'firstname' '?'}}! How can i help you with your {{getSlot 'cardtype' '?'}} card?","enableQidIntent":true,"slots":[{"slotRequired":true,"slotValueCached":true,"slotName":"cardtype","slotType":"SlotType.CARDTYPE","slotPrompt":"Ask: Is this a rewards card, or a purchase card?","slotSampleUtterances":"It's a {cardtype} card"},{"slotRequired":true,"slotValueCached":true,"slotName":"firstname","slotType":"AMAZON.FirstName","slotPrompt":"Ask caller to state their first name only, for verification purposes. It should be ‘Bob’ per callerId lookup."}],"type":"qna","q":["I’m calling about my {cardtype} card.","Hi. My name is {firstname}. I’m calling about my card.","Hi. My name is {firstname}. I’m calling about my {cardtype} card.","Hi. My name is {firstname}."]}
 {"qid":"CustomNoMatches","a":"{{Settings.EMPTYMESSAGE}}","alt":{"markdown":"{{Settings.EMPTYMESSAGE}}"},"type":"qna","q":["no_hits"]}
-{"qid":"AA.SummarizeCall","a":"Call summary lambda hook failed","type":"qna","q":["Summarize current call"],"l":"<LCASummarizeCallFunctionName>","args":["<br><br>Human:<br>{transcript}<br><br>Summarize the above transcript in no more than 5 sentences, using gender neutral pronouns. Were the caller's needs met during the call?<br><br>Assistant: Here is a summary in 5 sentences:"],"r":{"buttons":[{"text":"Summarize Current Call","value":"QID::AA.SummarizeCall"},{"text":"Identify Current Topic","value":"QID::AA.CurrentTopic"}],"title": "Buttons"}}
-{"qid":"AA.CurrentTopic","a":"Call summary lambda hook failed","type":"qna","q":["Identify current topic"],"l":"<LCASummarizeCallFunctionName>","args":["<br><br>Human:<br>{transcript}<br><br>Summarize the most recent issue or topic discussed in this call.<br><br>Assistant: The most recent topic or issue is:"], "r":{"buttons":[{"text":"Summarize Current Call","value":"QID::AA.SummarizeCall"},{"text":"Identify Current Topic","value":"QID::AA.CurrentTopic"}],"title": "Buttons"}}
-{"qid":"AA.StartMessage","a":"*LCA Agent Assistant is ready. Ask knowledge base questions or request a summary of the current call.*","alt":{"markdown": "*LCA Agent Assistant is ready. Ask knowledge base questions or request a summary of the current call.*"},"r":{"buttons":[{"text":"Summarize Current Call","value":"QID::AA.SummarizeCall"},{"text":"Identify Current Topic","value":"QID::AA.CurrentTopic"}],"title": "Buttons"},"type":"qna","q":["Start Agent Assist"]}
+{"qid":"AA.SummarizeCall","a":"Call summary lambda hook failed","type":"qna","q":["Summarize current call"],"l":"<LCASummarizeCallFunctionName>","args":["<br><br>Human:<br>{transcript}<br><br>Summarize the above transcript in no more than 5 sentences, using gender neutral pronouns. Were the caller's needs met during the call?<br><br>Assistant: Here is a summary in 5 sentences:"],"r":{"buttons":[{"text":"Summarize Current Call","value":"QID::AA.SummarizeCall"},{"text":"Identify Current Topic","value":"QID::AA.CurrentTopic"},{"text":"Generate Email","value":"QID::AA.GenerateEmail"}],"title": "Buttons"}}
+{"qid":"AA.CurrentTopic","a":"Call summary lambda hook failed","type":"qna","q":["Identify current topic"],"l":"<LCASummarizeCallFunctionName>","args":["<br><br>Human:<br>{transcript}<br><br>Summarize the most recent issue or topic discussed in this call.<br><br>Assistant: The most recent topic or issue is:"], "r":{"buttons":[{"text":"Summarize Current Call","value":"QID::AA.SummarizeCall"},{"text":"Identify Current Topic","value":"QID::AA.CurrentTopic"},{"text":"Generate Email","value":"QID::AA.GenerateEmail"}],"title": "Buttons"}}
+{"qid":"AA.GenerateEmail","a":"Call summary lambda hook failed","type":"qna","q":["Write followup email"],"l":"<LCASummarizeCallFunctionName>","args":["<br><br>Human:<br>{transcript}<br><br>Write a follow-up email from the agent to the caller. The email should include a greeting, a summary of the reasons why the caller called, a summary of actions taken during the call, a summary of any outstanding issues, and a summary of action items and next steps, if any. Write the email in the first person.<br><br>Assistant:"]}
+{"qid":"AA.StartMessage","a":"*LCA Agent Assistant is ready. Ask knowledge base questions or request a summary of the current call.*","alt":{"markdown": "*LCA Agent Assistant is ready. Ask knowledge base questions or request a summary of the current call.*"},"r":{"buttons":[{"text":"Summarize Current Call","value":"QID::AA.SummarizeCall"},{"text":"Identify Current Topic","value":"QID::AA.CurrentTopic"},{"text":"Generate Email","value":"QID::AA.GenerateEmail"}],"title": "Buttons"},"type":"qna","q":["Start Agent Assist"]}

lca-ai-stack/VERSION

@@ -1 +1 @@
-0.8.7
+0.8.8

lca-ai-stack/deployment/lca-ai-stack.yaml

@@ -284,7 +284,7 @@ Parameters:
 
   BootstrapVersion:
     Type: String
-    Default: 0.8.7
+    Default: 0.8.8
     Description: >
       Artifacts version (semver). Used to point to a specific release in the S3
       bootstrap bucket

lca-ai-stack/samconfig.toml

@@ -8,20 +8,20 @@ use_container = true
 # shared account
 [shared.global.parameters]
 s3_bucket = "lca-artifacts-253873381732-us-east-1"
-s3_prefix = "artifacts/lca/0.8.7"
+s3_prefix = "artifacts/lca/0.8.8"
 
 [shared.deploy.parameters]
 stack_name = "LiveCallAnalytics"
 s3_bucket = "lca-artifacts-253873381732-us-east-1"
-s3_prefix = "artifacts/lca/0.8.7"
+s3_prefix = "artifacts/lca/0.8.8"
 region = "us-east-1"
 fail_on_empty_changeset = false
 confirm_changeset = true
 capabilities = "CAPABILITY_IAM CAPABILITY_AUTO_EXPAND"
 parameter_overrides = [
   "BootstrapBucketBaseName=lca-artifacts-253873381732",
   "BootstrapS3Prefix=artifacts/lca",
-  "BootstrapVersion=0.8.7",
+  "BootstrapVersion=0.8.8",
   "S3BucketName=shared-ai-for-chime-vc-audio",
   "IsContentRedactionEnabled=true",
   "IsSentimentAnalysisEnabled=true",
@@ -32,4 +32,4 @@ parameter_overrides = [
 
 [shared.package.parameters]
 s3_bucket = "lca-artifacts-253873381732-us-east-1"
-s3_prefix = "artifacts/lca/0.8.7"
+s3_prefix = "artifacts/lca/0.8.8"

lca-ai-stack/source/ui/download-lexwebui.sh

@@ -1,7 +1,7 @@
-curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/master/dist/lex-web-ui-loader.css --output public/lex-web-ui-loader.css
-curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/master/dist/lex-web-ui-loader.min.css --output public/lex-web-ui-loader.min.css
-curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/master/dist/lex-web-ui-loader.min.js --output public/lex-web-ui-loader.min.js
-curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/master/dist/lex-web-ui.min.css --output public/lex-web-ui.min.css
-curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/master/dist/lex-web-ui.min.js --output public/lex-web-ui.min.js
-curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/master/dist/wav-worker.min.js --output public/wav-worker.min.js
+curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/v0.19.9/dist/lex-web-ui-loader.css --output public/lex-web-ui-loader.css
+curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/v0.19.9/dist/lex-web-ui-loader.min.css --output public/lex-web-ui-loader.min.css
+curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/v0.19.9/dist/lex-web-ui-loader.min.js --output public/lex-web-ui-loader.min.js
+curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/v0.19.9/dist/lex-web-ui.min.css --output public/lex-web-ui.min.css
+curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/v0.19.9/dist/lex-web-ui.min.js --output public/lex-web-ui.min.js
+curl https://raw.githubusercontent.com/aws-samples/aws-lex-web-ui/v0.19.9/dist/wav-worker.min.js --output public/wav-worker.min.js
 

lca-ai-stack/source/ui/package.json

@@ -1,6 +1,6 @@
 {
   "name": "lca-ui",
-  "version": "0.8.7",
+  "version": "0.8.8",
   "private": true,
   "dependencies": {
     "@aws-amplify/ui-components": "^1.9.6",

lca-main.yaml

@@ -15,7 +15,7 @@
 AWSTemplateFormatVersion: '2010-09-09'
 Transform: AWS::Serverless-2016-10-31
 
-Description: Amazon Transcribe Live Call Analytics with Agent Assist - LCA (v0.8.7) (SO9072)
+Description: Amazon Transcribe Live Call Analytics with Agent Assist - LCA (v0.8.8) (SO9072)
 
 Parameters:
   CallAudioSource: