Release v0.8.0 · aws-samples/amazon-transcribe-live-call-analytics

[0.8.0] - 2023-05-30

Generative transcript summarization capability now supports Anthropic Claude third party API with 100K token limit (eliminating transcript length limitations). In a later release we will support Anthropic's models natively in AWS via the new Amazon Bedrock service. See Transcript Summarization
Generative AI for Agent Assist (experimental), using the QnABot on AWS with Large Language Model for Query Disambiguation, and Generative Question Answering - see Agent Assist
New Agent Assist interaction widget on the LCA Call Detail page allows agents to directly query the Agent Assist Lex Bot / QnABot to execute Kendra knowledge base queries, FAQ lookups, or to automate actions during or after the call.
Chime Call Analytics supported (as an alternative to LCA's CallTranscriber Lambda).
- Known Issue: Post Call Analytics (PCA) integration is disabled when using Chime Call Analytics - will be fixed in a later release.
Real-Time Voice Tone Analysis supported when using Chime Call Analytics. When selected during stack deployment, the LCA Call Detail UI now shows an additional chart reflecting the last 30sec rolling average of caller and agent voice tones.
Saleforce/CRM integration plug-in - see Boosting agent productivity with Salesforce integration for Live Call Analytics

Update Code Build version
Improve throughput by decoupling agent assist inference latency from main call event processor - now runs asynchronously in parallel with transcriot processing.
Refactored call event processor code to normalize and merge handling of Contact Lens, Transcribe, Transcribe Call Analytics, and Chime Call Analytics messages.