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Generative transcript summarization and LLM powered Agent Assist are now enabled by default using Amazon Bedrock.
Agent Assist generative answers are now enabled by default, using an Amazon Bedrock LLM model.
Agent Assist now enables semantic similarity item matching by default, using an Amazon Bedrock Embeddings model.
Generative transcript summarization now generates multiple call insight types.
Generative transcript summarization and insights now customizable with configurable prompt templates.
In-progress call summarization using the Agent Assist bot - quickly bring new agent or supervisor up to speed in transfer and escalation scenarios. Prompt templates are customizable using QnABot's content designer.
Fixed
Race condition between Asterisk Server and Chime SDK Voice Connector setup
Flawed timeout logic for long running summaries - PR#100
Hung calls when using Chime Call Analytics when callId was modified using call initialization lambda - PR#97