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v0.8.7

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@rstrahan rstrahan released this 03 Oct 23:35
· 464 commits to develop since this release

[0.8.7] - 2023-10-03

Added

  • Generative transcript summarization and LLM powered Agent Assist are now enabled by default using Amazon Bedrock.
  • Agent Assist generative answers are now enabled by default, using an Amazon Bedrock LLM model.
  • Agent Assist now enables semantic similarity item matching by default, using an Amazon Bedrock Embeddings model.
  • Generative transcript summarization now generates multiple call insight types.
  • Generative transcript summarization and insights now customizable with configurable prompt templates.
  • In-progress call summarization using the Agent Assist bot - quickly bring new agent or supervisor up to speed in transfer and escalation scenarios. Prompt templates are customizable using QnABot's content designer.

Fixed

  • Race condition between Asterisk Server and Chime SDK Voice Connector setup
  • Flawed timeout logic for long running summaries - PR#100
  • Hung calls when using Chime Call Analytics when callId was modified using call initialization lambda - PR#97
  • Contact Lens categories not displayed