Creative Strategist withWind.LLC
credit: @cbrennanpoole | assist: Adobe Spark
a more 'traditional' purview
| Dark Theme Résumé | ATS - Résumé |
|---|---|
| Download the Dark Theme Résumé PDF | Download ATS Résumé PDF |
| Slideshare Dark Theme | Long December Dark Theme |
| The State Way CV | (￣o￣) . z Z |
Actionable
Operations strategist providing total customer satisfaction by fostering & nurturing the people in the process; an iterative development of cross-functional organizational dynamics, and creative human-centered design-thinking -or- collaborative critical thinking/problem-solving.
The Toyota Way
Toyota views employees not just as pairs of hands but as knowledge workers who accumulate chie—the wisdom of experience—on the company’s front lines.
- Hirotaka Takeuchi , Emi Osono, & Norihiko Shimizu; The Contradictions That Drive Toyota’s Success. Harvard Business Review : June 2008.
Sustainability
with Wind LLC / Creative Strategist
Covington, GA | Nov 2018 - Present
- Invitation from Executive Producer of SXSW 2020 Pitch.
- Extend reach to garner the attention of The United Nations - Habitat in partnership with Dubai Municipality and UAE International Awards for Best Practices in Sustainable Development.
- Shortlists:
- Red Herring Top 100.
- Inc 5000.
- Oak Labs
- Learn Launch.
- Gener8tor.
- The Venture City Accelerator.
- Angel Effect.
- Invites/Recognition:
- AMC Networks NewsWatch
- Hatch Pitch invite to participate in 1st virtual pitch event (Spring '20; great learning experience).
- Invite to GovCity III cohort for SXSW 2020.
- Chief Executive of dribbble; Zack Onisko, drafts to design platform;.
- Sustainable Impact Award by Climate Collaborative 2020.
- Popular on Pinterest sustainable presence; over quarter million monthly hits YOY median avg.
- Establish +9.5% engagement rate on LinkedIn with Wind Company Page.
Logistics Expertise
On Georgia: America's Top Logistics Hub
Source Credit: Georgia.org
A Few Georgia Grown Facts:
- On any given week, a combined 5.9 million tons of freight move across Georgia’s 1,200 miles of interstate highways, including I-75, I-85, I-95 and I-20. Source:
- 85% of the world’s top 3PLs operate in Georgia.
- 80% of the US overnight market is within a 2-hour flight from America's busiest airport, Hartsfield-Jackson; or, 2-day truck drive.
- The state of Georgia houses the most extensive railroad system in southeastern US.
Source Credit: Georgia.org
Annex Freight Systems / Dispatch Supervisor
Newnan, GA / Mar 2013-Oct 2013
- Stream-line processes within the supply chain and within the internal, inter-departmental operations and customer service team
- Provide Total Customer Satisfaction through improvement the work atmosphere and day-to-day experience with team members, drivers, delivery partners, warehouse associates, third-party vendors, & most importantly, the customer.
- Maintain direct contact with various departments within the organization to coordinate and increase the efficiency driver, truck and trailer assignments.
- Supervise local drivers and plan current as well as future run schedules while aligning drivers and coverage for runs.
- Spot quote customer business in a way that maximizes company revenue and resource utilization.Communicated any delays due to weather or other emergencies to the appropriate party to maintain client satisfaction rating of above 98.5%.
Source Credit : Saia 2013 Annual Report
Saia LTL Inc / Terminal Operations Manager
Ellenwood, GA / Jul 2011-Feb 2013
1 Spearhead company’s inaugural dock-to-driver campaign to establish a sustainable competitive advantage.
2. Institute total process overhaul: Quality Matters campaign.
3. Support IT, Sales, and the Weight & Research team in implementation of Freight Dimensioner technology.
4. Results:
- 177% increase in EPS. Equaling $1.94 or; 7% gain in revenues.
- 1.1 (Billion) shareholders’ equity.
- Top 10 Fortune ranking (LTL carriers).
5. Conduct trend analysis of seasonal tonnage versus historical manpower to:
- Eliminate existing schedules by building dynamic loads to satellite (end) service centers.
- Increase hiring efforts earlier in the calendar year (Jan and Feb); improving quality.
6. Design-thinking:
- Re-position Atlanta dock-stand to the center of dock, improving:
- Accessibility, employee morale, productivity, on-time close & departs, & on-time service standard.
7. Craft operations strategy aligning organizational vision with Atlanta Dock Ops daily game plan:
- 1st-day introduction issuance of the challenge to perform:
1. Command to excellence.
2. Demand accountability.
3. Assure return to always accessible open-door management policy.
| Saia 2013 Annual Report | Saia 2012 Annual Report |
|---|---|
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| Source Credit : Saia Inc | Source Credit : Saia Inc |
Saia LTL Inc / Linehaul Supervisor
Johns Creek, GA / Jul 2009 - Jul 2011
- Regional travel:
- To provide on-board support & training.
- Serve as point-of-contact between regional management and terminal manager.
- Foster:
- Authentic work relations.
- Build rapport:
- Thru shared trust.
- Honor time-off requests via efficiency & consistency.
- Improve:
- Overall Customer Service standard (+99.4% on-time service).
| Saia, Inc: 2011 Annual Report | Saia, Inc: 2010 Annual Report |
|---|---|
 |
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| Source Credit : Saia | Source Credit : Saia |
Saia LTL Inc / Operations Supervisor
Ellenwood, GA / Mar 2008-Jul 2009
- Support:
- Benchmark metrics to establish a continuous improvement environment.
- Guarantee:
- On-time service of +98.6%.
- **Reconcile:
- Due-service tonnage, accounting for loading status.
| Saia, Inc: '09 Annual Report | Saia, Inc: '08 Annual Report |
|---|---|
 |
 |
| Source Credit: Saia 2009 Annual Report | Source Credit: Saia Inc 2008 Annual Report |
Ted's Montana Grill / Trainer
Atlanta, GA / Dec 2005-May 2006
- Implement:
- Suggestive selling technique.
- Identify:
- Customers preference through active listening.
- Offer:
- Custom-tailored insight and expertise in featured menu items.
- Encourage:
- Patrons to request services the following week in order to build on a regular guest-list.
The Italian Oven / Manager
Stockbridge, GA / Dec 2003-Jan 2005
- Present:
- Menu specific to customer preferences.
- Suggest:
- Seasonsal dishes, blue plate specials, and the chef's featured menu items.
- Pair:
- Wine & spirits with complementary main course.
Amazon Inc / Logistics Support
Work-at-Home / Oct 2017–Jan 2018
- Virtual work environment:
- Encourage active participation using open-source platform mattersmost as central virtual workspace.
- Serve:
- As the advocate for all customers.
- Field:
- Inbound calls from Amazon Flex Delivery Partners.
- Guide and encourage:
- 100% successful delivery of Amazon goods and services.
Teamwork
2013 TEAM AWARDS
Atlanta Dock Service Operations Manager
- Responsible Care® Partner of the Year
—American Chemistry Council - First Place for Safety in the "General Commodities LTL/Local Division
—American Trucking Associations Safety Management Council - Top 100 Motor Carrier, "G75" Green Supply Chain Partner
—Inbound Logistics Magazine - Gold Team Award
—Lowe's Companies Inc. - LTL National Carrier of the Year
—Walmart
2012 TEAM AWARDS:
Process Implementation
- Carrier of the Year
—Ames True Temper - First Place for Safety in the "General Commodities LTL/Local Division
—American Trucking Associations Safety Management Council - Top 100 Motor Carrier
—Inbound Logistics Magazine - Gold Team Award
—Lowe's Companies Inc.
2011 TEAM AWARDS
Quality Matters campaign roll-out First Year Terminal Operations Manager
- Super Regional LTL Carrier of the Year
—Access America Transport - First Place for Safety *in the "General Commodities LTL/Local Division"
—American Trucking Associations Safety Management Council - Best-in-Class Carrier
—GlobalTranz - Top 100 Motor Carrier
—Inbound Logistics Magazine - InformationWeek 500 Honoree
—InformationWeek - Interregional Quality Carrier of the Year
—Ryder System, Inc. - Strategic Partner Carrier of the Year
—Unishippers Global Logistics, LLC
2010 TEAM AWARDS
Unsolicited Promotion frmr VP of Linehaul & Current VP & General Manager. Schneider
- Super Regional LTL Carrier of the Year
—Access America Transport - First Place for Safety General Commodities LTL/Local Division
—American Trucking Associations Safety Management Council - Interregional Carrier of the Year
—CoLinx, LLC - Best-in-Class Carrier
—GlobalTranz - InformationWeek 500 Honoree
—InformationWeek - Top 100 Motor Carrier
—Inbound Logistics Magazine - Silver Team Award
—Lowe's Companies Inc.
#TheStateWay
| Faculty Scholar 2004 | Dean's List 2005 | Class of 2006 |
|---|
Source Credit: robinson.gsu.edu
- COLLEGE: Robinson College of Business.
- DEGREE: Bachelor of Business Administration.
- FOCUS: Service Operations Management.
- CASE-STUDY: The Toyota Way.
Source Credit: Toyoda Guiding Principles Creator: cbrennanpoole Tech: Dark Reader & AwesomeScreenshot
Toyota Production Systems Guiding Principles.
- Continuous improvement
- Challenge : Form a long-term vision, meeting challenges with courage and creativity to realize our dreams.
- Kaizen : We improve our business operations continuously, always driving for innovation and evolution.
- Genchi Genbutsu : Go to the source to find the facts to make correct decisions.)
- Respect for People.
- Respect: We respect others, make every effort to understand each other, take responsibility and do our best to build mutual trust.
- Teamwork : We stimulate personal and professional growth, share the opportunities of development and maximize individual and team performance.
- The right process will produce the right results
- Create continuous process flow to bring problems to the surface.
- Use pull system** to avoid overproduction.
- Level out the workload: Approach work like the tortoise, not the hare.
- Build culture of stopping to fix problem:
- Standardized tasks are the foundation for continuous improvement and employee empowerment.
- Use visual control so no problems are hidden.
- Use only reliable, thoroughly tested technology that serves your people and processes.
- Add value to the organization by developing your people and partners.
- Grow leaders who:
- Thoroughly understand the work.
- Live the philosophy.
- Teach to others.
- Develop exceptional people and teams who follow your company's philosophy.
- Respect your extended network of partners and suppliers:
- Challenging them and helping them improve.
- Continuously solving root problems drives organizational learning.
- Go and see for yourself to thoroughly understand the situation:
- Make decisions slowly by consensus, thoroughly considering all options.
- Implement decisions rapidly.
- Become a learning organization through relentless reflection.
- Always be faithful to your duties, thereby contributing to the Company and to the overall good.
- Always be studious and creative, striving to stay ahead of the times.
- *Always be practical and avoid frivolousness.
- Always strive to build a homelike atmosphere at work that is warm and friendly.
- Always have respect for spiritual matters, and remember to be grateful at all times.
comprehensive
| MGS 4770 Service Operations Management | MGS 4760 Total Quality Management |
|---|---|
| MGS 4740 Operations Strategy | MGS 4500 Entrepreneurship/New Venture Management |
| MGS 4730 Project Management | MGS 4700 Operations Management |
| MK 4400 Distribution Management Consumer | MGS 4110 Analysis of Business Data |
| MGS 4120 Optimal Resource Allocation | MGS 4000 Managerial Decision Making |
| ACCT 4210 Cost/Managerial Accounting | BUSA 3000 Globalization and Business Practices |
| BCOM 3950 Business Communication | MGS 3400 Managing People in Organization |
| FI 3300 Corporation Finance | MGS 3100 Business Analysis |
| CRJU 3100 Intro to Criminal Justice | MK 3010 Basic Marketing |
| RE 3010 Real Estate Principles | CIS 2010 Computer Information Systems |
| PHIL 2410 Critical Thinking | CRJU 2200 Social Sciences & America's Criminology Problem |
| BUSA 2106 Legal Environment of Business | ACCT 2102 Principles of Accounting II |
| ACCT 2101 Principles of Accounting I | HIST 2110 Survey of US History |
| MATH 2101 Mathematical Modeling | ECON 2106 Principles of Microeconomics |
| ECON 2105 Principles Of Macroeconomics | ECON 2100 The Global Economy |
| BIOL 1110K Human Anatomy & Phsyiology | SPCH 1000 Human Communication |
| BIOL 1101 Intro to Biology | AH 1070 Survey of Art II |
| ENGL 2102 American Literature | MATH 1070 Elementary Statistics |
| POLS 1101 American Government | ASTR 1001 Intro to Astronomy |
Work
| 7 - 3 | 3 - 11 | 11 - 7 |
|---|---|---|
| Talking | Bout | Shift-Work |
| Raise Capital | Create Conditions for Others to Thrive | Develop Learning Mindset |
| Enhancing Productivity | GMB: skillsoft | Small Business Growth |
| Marketing Your Side Hustle | OMCA Certification | Managing Time |
| Social Leadership | Teaching Technical Skills Through Video | Web Programming Foundations |
| Information Literacy | Learning From Failure | eaching Online |
| March Madness & Data Science | Infographic Design | Rest API's |
| Writing Mastery | Personal Branding | Switching Your Career |
| Web Dev Foundations | Gain Skills | Effective Brainstorming |
| Writing | Why are Opioids So Addictive? (USF) | Content Strategy |
| Data Science | Resiliency | Pitch Yourself |
| Purpose-Driven Sales | HTML Foundations | Strategic Thinking |
| Diversity & Inclusion | Logistics Foundations | Marketing to Millennials |
| UX Foundations | Time Management | Adobe CreativeCloud |
| Principles of Design | 4th Industrial Revolution | Business Analysis |
deep-dive
| Creativity | Emotional Intelligence | Business Analysis | Creative Problem-solving |
|---|---|---|---|
| Strategist | Lean-thinking | Agile work process | Planning |
| Data Analysis | Empathy | Project Management | Power Bi |
| Cloud Principles | Markdown | Empathy | Business Analysis |
| Workspace | Critical Thinking | Demand-planning | Executive Support |
| Process Implementation | Process Improvement | Six Sigma | People Empowerment |
| Marketing & Sales | Social Sales | Ethics | Adaptability |
| Supply Chain | Resiliency | Total Quality Management | Technical Writing |
| Microsoft 365 | Sheets/Excel/Numbers | Powerpoint/Slides | iOS/Win10/Android |
T.O.C TK
| No # | Position | Employer | Address | Start-End |
|---|---|---|---|---|
| 1 | Creative Strategist & Principal Chief of Operations | with Wind, LLC | Covington, GA | '18-? |
| 2 | Logistics Coordinator | Amazon Logistics | Stockbridge, GA | '17-18 |
| 3 | Maintenance & Landscape | Pine Hills | Stockbridge, GA | '16-'17 |
| 4 | Self-employed (Freelance) | Sub-Contract Work | Stockbridge, GA | '14-'17. |
| 5 | Dispatch Supervisor | Annex Freight Systems | Newnan, GA | '13 - '13 |
| 6 | Terminal Operations Manager | Saia, Inc | Ellenwood, GA | '11-'13. |
| 7 | Dispatch Supervisor | Saia, Inc | Johns Creek, GA | '09-'11 |
| 8 | Operations Supervisor | Saia, Inc | Ellenwood, GA | '08 -'09 |
| 9 | Operations / Office Manager | South County Masonry Inc | Venice, FL | '06-'07 |
| 10 | Team Lead | Ted's Montana Grill | Midtown Atlanta, GA | '05-'06 |
| 11 | Trainer / FOH Manager | Italian Oven | Stockbridge, GA | '03-'05 |
| 12 | Customer Service Associate II | Lowe's Inc | Stockbridge, GA | '03-'04 |
| 13 | Freight Handler | Roadway Express Inc | Atlanta, GA | '01-'03 |
| 14 | Umpire | RYBA (Youth Baseball Assoc. Rockdale County) | Conyers, GA | '00-'01 |
| 15 | Esquire Assistant | Richard H. Ramsey IV, Esquire | Dothan, AL | '99-'00 |
| 16 | Back of House | City Slickers, LLC | Conyers, GA | '99-'01 |
| 17 | Innocence of Youth | American Dreamer | State of Georgia | '83 -? |
| No. | School | Location | Date |
|---|---|---|---|
| 8 | Berkmar High School | Lawrenceville, GA | '97-'98 |
| 7 | Sandy Creek High School | Tyrone, GA | '98-'99 |
| 6 | Salem High School | Conyers, GA | '99 |
| 5 | Northview High School | Dothan, AL | '99-'00 |
| 4 | Salem High School | Conyers, GA | Aug '00-'01 |
| 3 | University of West Georgia | Carrollton, GA | '01-'02 |
| 2 | Georgia State/Robinson College of Business | Atlanta, GA | '02-'06 |
No. 1:
it's the real thing
the pause that refreshes
the great national temperance drink
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| with Wind, LLC | 9114 Central Avenue SW Unit B Covington, GA US 30014 |
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