Zendesk Swap Requester App

This Zendesk app adds a button to the ticket editor to swap requester with another user in the CC / collaborator list.

It can also be set up to automatically swap the requester from specific email domains.

Features

• Adds a "Swap Requester" button to the ticket editor.
• Automatically swap the requester based on email domain list.

Installation

1. Clone the repository:

   git clone https://github.com/chadallard/Swap-Requester-Zendesk.git

2. Navigate to the app directory:

   cd swap-requester-zendesk

3. Install Zendesk Command Line Interface (Note, you need Node.js installed to use this tool.)

   npm install @zendesk/zcli -g

4. Package the app:

   zcli apps:package

5. Upload the package to your Zendesk instance:

   • Go to your Zendesk Admin Center.
   • Navigate to the "Apps" section.
   • Click "Upload App" and follow the prompts to upload the zip file generated in the previous step.

6. Configure the app settings as needed to add a comma-separated list of email domains to swap the requester for.

Usage

• Open a ticket in Zendesk.
• Click the "Swap Requester" button in the ticket editor icons.

License

This project is licensed under the MIT License - see the LICENSE file for details.