Adding FAQs as the fourth section on the help landing page

pages/contact.md

@@ -8,10 +8,12 @@ eleventyNavigation:
   title: Contact us
 ---
 
+Have a question? Visit [our FAQ page for answers to common questions about .gov domains](../help/faq). 
 
-**[Send a message to the .gov team](https://forms.office.com/g/Uq30UkMYRu)**. 
+If you don't find an answer, send us a message by completing the form below.
+
+<iframe width="640px" height="700px" src="https://forms.office.com/g/Uq30UkMYRu?embed=true" title="Contact the .gov team" frameborder="0" marginwidth="0" marginheight="0" style="border: none; max-width:100%; max-height:100vh" allowfullscreen webkitallowfullscreen mozallowfullscreen msallowfullscreen> </iframe>
 
-We’ll typically respond within three business days if a response is requested.
 
 ## Visit us on GitHub
 

pages/help/help_faq.md

@@ -0,0 +1,58 @@
+---
+title: FAQs about .gov domains
+permalink: /help/faq/
+layout: layouts/info-page
+excerpt: Frequently asked questions about .gov domains 
+tags: help
+eleventyNavigation:
+  key: help
+  order: 4 
+---
+
+- [How much does a .gov domain cost](#gov-domains-are-free)?
+- [I need to add or remove someone from my domain](#add-or-remove-from-domain).
+- [I don’t see my domain when I sign in to the registrar](#do-not-see-my-domain).
+- [I need to renew my domain. / My domain is about to expire](#renew-domain).
+- [I'm working with a government organization. Why do I have to provide personal information to request a domain for them](#working-with-a-gov-org).
+- [Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)](#subdomain)?
+
+<span id="gov-domains-are-free"></span>
+## How much does a .gov domain cost? 
+For eligible government organizations, .gov domains are **FREE**! Learn how to get a [free .gov domain](https://get.gov/domains/before/).
+
+<span id="add-or-remove-from-domain"></span>
+## I need to add or remove someone from my domain.
+You can add or remove domain managers without contacting us. 
+
+1. Sign in to the [.gov registrar](https://manage.get.gov){target="_blank"} using your Login.gov account.
+2. Click the “Manage” link for your .gov domain.
+3. Click “Domain managers” on the left-side navigation.
+4. Add or remove domain managers as needed. 
+
+Get more help [adding or removing domain managers](https://get.gov/help/domain-management/#add-a-domain-manager-to-your-.gov-domain).
+
+<span id="do-not-see-my-domain"></span>
+## I don’t see my domain when I sign in to the registrar.
+If you had a .gov account prior to November 2023, **you can’t use your old credentials to access the new registrar**. You’ll need to [create a Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} with the same email address you used to sign in to the old registrar. That will ensure that you have access to your domains.
+
+If you need help finding the email address you used in the past, email us at help@get.gov.
+
+<span id="renew-domain"></span>
+## I need to renew my domain. / My domain is about to expire.
+As part of launching our new registrar, we extended expiration dates for .gov domains in good standing for one year. **Domains in good standing will not expire before November 1, 2024**. 
+
+If you received an email that your domain is about to expire, that notification is outdated. We are rebuilding our renewal/expiration process. We’ll keep domain managers updated on our progress.
+
+<span id="working-with-a-gov-org"></span>
+## I'm working with a government organization. Why do I have to provide personal information to request a domain for them?
+To ensure that only U.S.-based governments get .gov domains, we verify the identity of every new domain requestor. We do this to:
+- Discourage ineligible organizations from requesting a domain.
+- Gain assurance that a person who claims to represent a government is who they say they are.
+
+The state of the art in identity verification is to use attested information (like a license or a SSN). This is why we use Login.gov. However, there is no technology to confirm that a person actually represents a government organization. We manually verify that claim as part of our investigation. 
+
+<span id="subdomain"></span>
+## Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)?
+The “cityname” and “detroit” part of the examples above are subdomains. **We do not register subdomains for .gov**. 
+
+To use a subdomain for a particular .gov domain, like mi.gov, you need to coordinate with the registrant for that .gov domain. View [data for all .gov domains](https://get.gov/about/data/), including points of contact for domains.

pages/help/help_index.md

@@ -10,4 +10,4 @@ eleventyNavigation:
   order: 1
 ---
 
-## Topics
+Get help with requesting and managing your .gov domain. [Contact us](../contact/) if you can't find answers to your questions.