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De-pluralize "domains" in "I can't see my domain" FAQ #283

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May 2, 2024
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De-pluralize "domains" in "I can't see my domain" FAQ #283

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8 changes: 4 additions & 4 deletions pages/help/help_faq.md
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Expand Up @@ -69,18 +69,18 @@ Get more help [adding or removing domain managers](https://get.gov/help/domain-m

<span id="do-not-see-my-domain"></span>
## Why don't I see my domain when I sign in to the registrar?
Your domains are closely tied to the email address you use when signing in to the .gov registrar.
Your domain is closely tied to the email address you use when signing in to the .gov registrar.

**If you had a .gov account prior to November 2023**: We launched a new .gov registrar. When signing in, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address you used to sign in to the old registrar. That will ensure you have access to your existing domains.
**If you had a .gov account prior to November 2023**: We launched a new .gov registrar. When signing in, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address you used to sign in to the old registrar. That will ensure you have access to your existing domain.

**If you have more than one Login.gov account, or have more than one email address associated with your Login.gov account**: When signing in to the .gov registrar, you need to use the [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the email address your .gov domains are assigned to.
**If you have more than one Login.gov account, or have more than one email address associated with your Login.gov account**: When signing in to the .gov registrar, you need to use the [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the email address your .gov domain is assigned to.
- If you have more than one Login.gov account, try [signing in](https://manage.get.gov/){target="_blank"} with each account.
- If you have more than one email address associated with your Login.gov account, try [signing in](https://manage.get.gov/){target="_blank"} with a different email address.
- We recommend using a Login.gov account that is only linked to your work email.

**If someone invited you to manage a domain**: Confirm which email address your domain invitation was sent to. When signing in to the .gov registrar, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address that was invited. You may need to ask the person who sent the invitation to send another one to your preferred email address.

If you’ve tried the above recommendations and still don’t see your domains, email us at <help@get.gov>.
If you’ve tried the above recommendations and still don’t see your domain, email us at <help@get.gov>.


<span id="renew-domain"></span>
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