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[Support]Update contacting-cloudflare-support.mdx (#17084)
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Can we better present this info?
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nenizera authored Oct 1, 2024
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9 changes: 7 additions & 2 deletions src/content/docs/support/contacting-cloudflare-support.mdx
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Expand Up @@ -36,11 +36,16 @@ As a Cloudflare customer, you can contact Cloudflare for support via the communi
| [Support case](#getting-help-with-an-issue)<br/>Use to troubleshoot specific issues or errors. Response times depend on your plan. | Yes | Yes | Yes | No\* |
| **Chat**<br/>Use to troubleshoot specific issues or errors. Response times depend on your plan. | Yes | Yes | No | No |
| **Emergency Phone** <br/>Use phone support to reach out during emergencies such as site outages or DDoS attacks.
| Yes | No | No | No |
* Customers on Free plans are encouraged to utilize our Cloudflare Community and will only receive standard case support for billing, account, and registrar issues.
| Yes | No | No | No |

***

:::note

Customers on Free plans are encouraged to utilize our Cloudflare Community and will only receive standard case support for billing, account, and registrar issues.

:::

## Verifying your identity

*(For Enterprise Emergency Phone Support)*
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