Releases: intercom/intercom-cordova
14.0.3
🚀 Enhancements
- Added new API
isUserLoggedIn. This enables developers to determine if a user is currently logged in to Intercom. - Added new API
fetchLoggedInUserAttributes. This enables developers to retrieve the attributes of the currently logged in user.
🐛 Bug Fixes
- Solves a crash in carousels. (iOS)
- Addressed issue where video input wasn’t available in a conversation. (iOS)
- Fixes issue where first part in a conversation would fail to show as failed in the scenario where it didn’t send. (iOS)
- Resolved some layout issues in the conversation screen for users with large font sizes enabled. (iOS)
- Fixed the bug where users were unable to add a phone number in the attribute collector. (Android)
- Fixed a crash caused by
IllegalArgumentException: y must be < bitmap.height(). (Android)
14.0.2
14.0.1
🚀 Enhancements
- It is now possible to send push notifications to the Simulator. (iOS)
🐛 Bug Fixes
- Fixed an issue where it was not possible to close modal view that was opened from a Messenger App. (iOS)
- The message composer is now always displayed on the conversation screen when appropriate.(iOS)
- When a conversation is closed, form entry is disabled on the conversation screen. (iOS & Android)
- Made some minor UI bug fixes. (iOS)
- Fixed the issue where push open stats weren’t tracked correctly. (Android)
14.0.0
🚀 Enhancements
- Updated Intercom Cordova Plugin to support the latest versions of the core iOS and Android SDKs.
- Updated to the latest versions of
cordova,cordova-androidandcordova-ios. - As this is a major release, we have deprecated a number of APIs and added some new ones. The deprecated APIs will continue to work for the next few versions of the plugin, after which they will be removed fully.
Summary of API changes.
| Deprecated API | New API |
|---|---|
| registerIdentifiedUser() | loginUserWithUserAttributes() |
| registerUnidentifiedUser() | loginUnidentifiedUser() |
| reset() | logout() |
| displayMessenger() | present() |
| displayHelpCenter() | present(intercom.Space.HelpCenter) |
| displayMessageComposerWithInitialMessage() | presentMessageComposer(initialMessage) |
| displayMessageComposer() | presentMessageComposer() |
| displayHelpCenterCollections() | presentContent(intercomContent.helpCenterCollectionsWithIds([ids]) |
| displayCarousel() | presentContent(intercomContent.carouselWithCarouselId(carouselId) |
| displayArticle() | presentContent(intercomContent.articleWithArticleId(articleId)) |
| displaySurvey() | presentContent(intercomContent.surveyWithSurveyId(surveyId)) |
| N/A | presentContent(intercomContent.conversationWithConversationId(conversationId)) |
Summary of required versions of libararies and SDKs.
| Name | Required Version |
|---|---|
| cordova | 12.0.0 |
| cordova-android | 13.0.0 |
| cordova-ios | 7.1.0 |
| iOS SDK | 15.0.0 |
| Android SDK | 34 |
13.1.0
🚀 Enhancements
- Added support for iOS 16.
- Added support for Android 13.
- Xcode 14 is required to build this version.
- Target API level on Android must now be set to at least 33.
12.1.0
12.0.0
In v12.0.0 of the Intercom mobile SDK, we’re introducing Intercom Surveys — beautiful native in-product surveys to bring all your customer communication to one platform!!
📱 New feature: Intercom Surveys
👋🏼 Meet Intercom Surveys - Don’t just ask their opinion, act on it. Now, you can seamlessly capture and act on customer feedback and needs, all within Intercom. Intercom Surveys makes it quick and easy to create and send highly targeted, easily customisable in-product native survey - across web and mobile.
- Choose the relevant question type from multitude of question types available like rating scales (NPS, emoji, star), multiple-choice, dropdown and more
- Customise the colour of your survey’s background and buttons
- Target the right survey to the right audience at the right time
- Save survey responses as user attributes to drive follow up actions
- Add a customisable intro and thank you message
- Decide whether or not users should be able to dismiss the survey
- Encourage further user actions by inserting a call-to-action button in the thank you message with a link (external URL or deep link)
- Leverage email and mobile push as fallback channels if in-product doesn’t get you a response
- Many more ways to customise your survey — show or hide avatar of survey sender, format survey text and insert user or company attributes in text
- Use the power of Intercom platform — A/B testing and control groups, goal tracking, orchestrating surveys as a part of series, analysing and exporting results as CSV
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👉 You will need to start a 14 day free trial or purchase the Surveys Add-On starting from $49 per month in order to set a survey live
👉 Upgrade to the latest version of the mobile SDK today to use the feature on mobile. No additional integration work required.
Learn more about Intercom Surveys
Intercom_Surveys_Hype_Final.mp4
0110_Surveys-ProductFeedback-Engage-1x1_0322.mp4
- 🇺🇦 We've added Ukrainian language support to the Android SDK
11.1.0
🚀 Enhancements
We've added Suggested Articles to your Homescreen! Provide a better self-serve experience to your users by enabling them to answer their question before they reach out to a teammate.
11.0.0
- The Intercom Cordova plugin has been updated to use the latest version of the Intercom iOS (v11.0.0) and Android SDK (v10.6.0)
- The minimum deployment version for iOS is now iOS 13.
- Using Intercom Cordova plugin for the Android platform now does not require jcenter
10.2.0
The Intercom Cordova plugin has been updated to use the latest version of the Intercom iOS (v10.3.0) and Android SDK (v10.2.0)
Reduce customer inquiries for your team and provide faster resolutions for your customers – without sacrificing a great experience. We’ve redesigned our Messenger with an integrated help center experience that increases customer engagement by up to 3x to help you deliver the best self-serve support.
Enhancements
- A new article search card on your Messenger’s home screen.
- There are now two conversation cards, just as with our web Messenger; one for existing and one for new conversations. This gives more emphasis to existing conversations, reducing the chance of duplicates being created.
- Optionally require specific customers to attempt to self-serve to answer their question before they can reach out to a teammate.
- Place the article search card at the top of the Messenger home screen to give your self-serve content more prominence.
- Uncover insights and opportunities to optimize your self-serve support by using our updated Articles reporting.
- A number of improvements for accessibility features in the Messenger, with more coming in future updates.
- If you’ve set a custom icon for the Intercom launcher, that icon will now be used in your app as well.
- Support for iOS 15 is also included in this release.